Production Support Analyst

Encora10

Singapore permanent

Posted: February 23, 2026

Required Skills

Job Description

PRODCUTION SUPPORT ANALYST

Important Information

Location: Singapore

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business

We are looking for a Production Support Engineer to join our team. The successful candidate will be responsible for providing technical support during production hours (including night shifts) and resolving system issues in accordance with agreed service levels. This role requires a high level of technical expertise, problem-solving skills, and communication ability. Candidate must have strong experience in incident management, ticket handling, and issue resolution within IT infrastructure environments.

RESPONSIBILITIES

• Incident Management: Manage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards.

• Ticket Handling: Receive, analyze, and prioritize incoming tickets, assign them to appropriate teams or individuals, and ensure timely follow-up on resolutions.

• Issue Resolution: Troubleshoot and resolve complex technical issues within IT infrastructure environments, collaborating with cross-functional teams as needed.

• Root Cause Analysis: Identify recurring problems and implement preventative measures to minimize future occurrences.

• Communication: Effectively communicate status updates, outages, and other important information to stakeholders during production hours.

• Collaboration: Work closely with development teams, vendors, and external partners to address system issues and enhance overall system performance.

• Continuous Improvement: Proactively identify areas for process improvement and implement changes to improve efficiency and customer satisfaction.

• Reporting: Generate regular reports on incident trends, ticket resolution times, and other key metrics to help inform decision-making and drive continuous improvement efforts.

• Team Support: Assist in training new team members and provide guidance to junior staff members as needed.

• On-Call Support: Participate in after-hours on-call rotations to ensure system stability and availability outside of standard business hours.

TECHNICAL SKILLS

• SQL, VB, .NET

• Red Hat Linux, Shell Script, Java

• OpenShift

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.