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Production support analyst

ArtechInformationSystemLLC

Philadelphia, PA, United States contract

Posted: June 8, 2016

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Quick Summary

Ensure that problems tracked are analyzed and investigated for their root cause, Find temporary work around/permanent solutions, Return to the organization's immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Required Skills

Problem Management Trend Analysis Root Cause Analysis Incident Management Technical Operations Cloud video delivery Jira ServiceNow

Job Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Responsibilities:

Ensure that problems tracked are analyzed and investigated for their root cause,

Find temporary work around/permanent solutions,

Negate the chance of the problem reoccurrence,

Managing the problem process effectively, 

Interface with technical resources, Incident Management, Technical Operations, Engineering and QA,

Reduce the overall number of day-to-day production incidents through issue and pattern identification.

Contribute to the development and implementation of organizational practices via investigation and triage to understand, then execute on meaningful fixes to chronic problems.

Someone who has Stong background in problem management

Trending and problem analysis

2-3 years’ experience. No more than 5. 

Marketing services to other cable providers

Wants to see similar industry experience & Cloud and video experience.(Video or Voice services ,Cable

Such as Netflix,Verizon)

Need experience ith Jira and/or ServiceNow

Interview Process:

Telephonic followed by In-Person

For More information, please contact

Siva Kumar

973-507-7543

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