Production Specialist

Entity Content maintains a central database that connects and unlocks the true value of our content across our products and internal services. We are the starting point for all organization information. The data we provide helps our customers run their business successfully and in accordance with the law  and regulations of the markets they operate in. We provide Entity data and Qualified financial content as services to the industry.

Roles & Responsibilities

• Develop and plan effective training program and strong assessment process.
• Identify requirement of refresher training and equip production staff with required skill.
• Accountable for end-to-end MOW/ procedures, keep the document up to date and communicate process changes constructively.
• Involve in client engagement initiatives and drive improvement ideas.
• Support SCA/CA in daily complicated production cases.
• Develop strong process SME's for operations.
• Participates in the development of new business proposals and assists on other ongoing projects.
• Drive Market Driven Metrics for Entity Content.
• Identify and build automation solutions for New Sources and data attributes.
• Maintaining/Documenting and creating backups for all the individual tasks.
• Participate in process related calls/workshops.
• Drive Service Improvement plan for reduction of DCCs. Proactively Lead discussions with the team to improve Quality on DCC.
• Implementation of process simplification idea for the reduction of Client customer concerns/CSS errors.
• Collaborates with internal teams and external teams to support sourcing and collection of data.
• Supports specific critical projects assigned and meets or exceeds the critical metrics defined.
• Work closely with global production specialists and initiate plans aimed at overall process improvement.
• Prepare & Conduct Process Knowledge Tests for the Content, Improve passing score of analysts quarterly wise and analyse the score to bridge the knowledge gaps within teams.

Required skills and experience:

• Understanding of the Entity Content processes tools and procedures.
• Sound experience of work prioritization, project management and problem-solving
• Ability to work independently under pressure and also with different teams.
• Building strong process knowledge and lead quality data.
• Proven analytic, critical thinking and problem solving skills, innovation and taking initiative in continuous process improvements
• Attention to details with 100% accuracy.
• Should be flexible enough to work in different shifts & Hybrid model of 3 days in Office & 2 days working from Home.
• Expertise in MS SQL, & MS Office applications like Word, Excel, PowerPoint
• Ability to articulate the feedback to collaborators.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive balanced economic growth. Together, we are striving to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.