Production Services Specialist (Fixed Term Contract)

**This position is for a 12-month fixed term contract**

Join the creative revolution at XR!

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!  

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here - XR is where you come to grow, learn, and thrive.  

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together! 

Position Summary:

Access Services at XR Global (UK) Limited is a leading provider of commercial accessibility services and is seeking an experienced English hard-of-hearing specialist to join the team as a Production Services Specialist. This role is offered on a one-year fixed term to provide maternity cover, with the possibility of extension.

Job Responsibilities:

• Creating English hard-of-hearing subtitles for broadcast, online and cinema

• Organising the creation and delivery of audio description, BSL and foreign-language projects, from the quotation stage to the client deliverables, while maintaining strict quality standards

• Liaising with clients, adapting to short-notice schedule changes, handling media assets, and sourcing and managing freelance linguists

Client Liaision:

• Providing direct support throughout the project cycle

• Communicating project status

• Handling technical issues and linguistic queries

• Ensuring that projects meet expectations

Project Management:

• Assigning, scheduling and supervising accessibility projects

• Sourcing and recruiting linguists

• Analysing media technical specification and content

• Applying quality control to ensure the creation of the highest quality work

Other Associated Duties:

• Liaising with specialist personnel in other XR departments

• Finding solutions to technical and linguistic issues

• Staying up to date with technology developments

• Ensuring all projects are invoiced accurately

Requirements:
• Proven experience in production services, operations, or a similar role within a media, accessibility, creative, or technical environment

• Advanced training and hands-on experience with professional subtitling software

• A consistently high level of attention to detail, ensuring accuracy across all production outputs

• Strong organisational and coordination skills to manage multiple projects and deadlines simultaneously

• Excellent communication skills, both written and verbal to work effectively with internal and external partners

• Commitment, dedication, and a proactive approach to workload management

• Technical competency with various file formats and the ability to navigate technical documentation

• Flexibility to work within weekly shift patterns