Production Manager (Contract)

About Twelve
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.

Job Overview:
At Twelve our strength is the efficiency with which we deliver leading-edge products and support to those we serve. We’re proud to set the standard for success across the promotional and private label industry. The key to our success is our most important asset, our people. To help us continue our growth, we’re
seeking
a strategic operations and logistics guru to join our highly skilled team. As an ideal candidate, you have proven experience managing and developing client relationships in a dynamic and fast-moving environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. This is a 6 month contract role.

Key Responsibilities:

Order Fulfillment/Processing 

Manage and execute retail operations flow, including PO/SO processing, invoicing, inventory allocation, product updates, portal management, and EDI processes 

Communicate order status and commit dates to the retail team and client; manage escalation internally on late or critical orders driving delays 

Oversee client PO and production timelines, work with vendors to ensure timely completion of active POs; record and track production statuses 

Manage multiple concurrent projects (all at different stages of the product development cycle) 

Gather and update vendor pricing, quotes, and order quantities; Manage and update COGS 

Collaborate with cross-functional teams to control project changes, minimize risks, and keep the team accountable for their deliverables 

Oversee domestic and global production (China factories, US, and 3rd party vendors) 

Generate and submit invoices for all retail orders; follow up on payment status as needed; Enable department stores’ EDI compliance, review and report chargebacks; investigate and dispute charges with retailers as needed

Negotiate pricing with vendors and factories to enable strategic advantage for Twelve, while maintaining a strong vendor partnership  

Logistics and Supply Chain Coordination 

Identify
optimal shipment and transportation routes for warehousing/distribution 

Coordinate transportation and delivery of finished goods, components, and shipping materials; Ensure proper documentation and tracking of domestic and international transportation 

Qualifications:

Proven experience as a production manager or in a similar role, with at least 7+ years of industry experience  

Experience with Prop 65, REACH testing and social compliance required 

Extensive knowledge of shipping and distribution channels 

Knowledge of product QA/QC standards required 

Competency in Microsoft platforms (Excel, Powerpoint, Word), Google platforms, project management tools and the ability to quickly master and implement new applications and systems 

An agile, resourceful problem solver that can adapt within a constantly evolving business 

Strong analytical and problem-solving skills, with the ability to make data-driven decisions. 

Detail-oriented, highly organized, and able to multi-task – must be able to keep up with multiple clients, emails, timelines, launches, purchase orders simultaneously and with accuracy and timeliness 

Excellent interpersonal and communication skills and prioritizes relationship building with both internal team and client guides 

Strong knowledge of EDI and ASN data flows, shipping optimization, vendor compliance and routing guide standards, familiarity with FDA regulatory compliance, and overall distribution and supply chain trends 

Experience managing direct reports 

NetSuite experience strongly preferred 

EDI/SPS Commerce experience preferred 

Pay: $40/hr depending on experience

Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.