Production L2/L3 Support (Banking)

Unison Group

Singapore, Singapore, Singapore permanent

Posted: February 24, 2026

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Quick Summary

Production L2/L3 Support (Banking) in Singapore, responsible for providing technical assistance to support multiple core banking applications, resolving incidents, and conducting root cause analysis.

Required Skills

Payment Products Databases Scripting

Job Description

Responsibilities

• Provided L1 support for 9+ core banking applications.
• Monitored incidents via ServiceNow and resolved tickets within SLA.
• Created and executed change requests and batch jobs using TWS Scheduler.
• Performed health checks on AIX server platforms and SQL Server 2008 environments.
• Conducted root cause analysis for recurring production issues.
• Coordinated with Business Analysts and Project Managers during incident bridge calls.
• Developed Standard Operating Procedures (SOPs) for incident and change management.
• Built knowledge base documentation for onboarding new team members.

Core Competencies

• Production & Application Support (L2/L3)
• Incident / Problem / Change Management
• Release & Deployment Coordination
• Payment Systems Support
• Batch Monitoring & Scheduling
• DR / BCP Execution
• Stakeholder & Vendor Coordination
• Automation & Monitoring Optimization

Technical Skills

Databases: Oracle, MySQL, SQL Server
Platforms: UNIX, Linux, Windows, AIX
Scripting: Shell Scripting
Middleware & Messaging: ActiveMQ, Kafka, MQ
Monitoring Tools: Splunk, Grafana, Kibana, Prometheus
Schedulers: TWS, Autosys, Control-M, Tivoli
Tools: JIRA, Confluence, ServiceNow, WinSCP, Putty
Others: Web Services, MongoDB, API Monitoring

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