Production Assistant – Printer Level 2

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Production Assistant – Printer Level 2 | 📍Tamworth – On-site | 💰Competitive Salary + Benefits

About the Role

As a Production Assistant – Printer Level 2 at Moonpig, you’ll play a hands-on role in creating moments that matter. Based at our Tamworth fulfilment centre, you’ll help bring personalised cards and gifts to life — picking, packing, printing and assembling products that arrive with our customers exactly when they need them.
This is a fast-paced, high-volume environment where accuracy, teamwork and pride in your work make all the difference. Every order you process contributes directly to customer satisfaction and our brand reputation.

What You'll Be Doing:
• Accurately pick and pack cards, gifts and products to fulfil customer orders
• Operate printing equipment to produce high-quality personalised items
• Complete fabrication tasks, including assembling and presenting bundled gift products
• Conduct quality checks on printed and packed items to ensure brand standards are met
• Follow all Standard Operating Procedures (SOPs) to ensure consistency and compliance
• Meet daily performance targets in line with team productivity and accuracy goals
• Maintain a clean, safe and organised work environment at all times
• Work flexibly across departments to support shifting business needs during busy periods
• Report any issues or defects to team leaders to help drive continuous improvement
This role involves standing for extended periods, rotating across production zones, and working to tight schedules — particularly during peak trading periods.

About You:
• Currently operating at Printing Level 1, with a minimum of 6 months at Level 1
• Positive, can-do attitude and enjoys working as part of a team
• Comfortable working in a fast-paced, high-volume environment
• Strong attention to detail and pride in delivering accurate work
• Ability to follow procedures and safety guidelines consistently
• Willingness to rotate across departments and tasks as required
• Good basic literacy and numeracy skills (reading orders and following instructions)
• Flexibility to work varied shifts and weekends during peak periods
Desirable:
• Experience in a warehouse, production or fulfilment environment
• Familiarity with print machinery or fabrication processes
• Experience using handheld scanners or order processing systems
• Understanding of health and safety protocols in a logistics or production setting

Shift Pattern

This role operates on a rotating Blue Shift pattern:

Week 1: Monday, Tuesday, Wednesday, Saturday, Sunday
Week 2: Wednesday, Thursday, Friday

Hours:
Weekdays – 12:30pm to 10:30pm
Weekends – 12:00pm to 9:30pm

💡 What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.
🩺 Wellbeing First: Private medical and dental care (UK), mental health support, and on-site food trucks during busy periods.
🎉 Feel-Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we Think Team every day.
📍 On-Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.
📈 Room to Grow: Learning opportunities, internal development paths, and the chance to Raise the Bar as you grow with us.

Want to know more?
Explore our full benefits package: here

🌟 Our Values
At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:
🦁 Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.
🎯 Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.
🧠 Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.
🤝 Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.