Product Support Specialist

Confidential

Princeton, Indiana permanent

Posted: February 18, 2026

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Quick Summary

Supports sales strategy execution by maintaining strong relationships with assigned customers, identifying needs, and providing appropriate product solutions.

Required Skills

Customer Service Technical Understanding Communication Skills Organizational Skills Mechanical Skills Problem Solving Sales Support Preventive Maintenance Vibration Analysis Safety Procedures

Job Description

Position Overview

The Product Support Specialist supports sales strategy execution by maintaining strong relationships with assigned customers, identifying needs, and providing appropriate product solutions. This role also contributes to HMC’s commitment to superior products and services through technical, mechanical, engineering, and maintenance support.

Responsibilities

Support existing accounts and assist with new business development

Process RFQs, prepare quotes, and coordinate order fulfillment

Identify customer needs and provide solution-based recommendations

Participate in customer meetings and technical discussions

Maintain accurate sales activity and opportunity reporting

Assist with gearbox repair, diagnostics, and reverse engineering projects

Support field service activities and inspections

Operate measurement and inspection equipment

Perform vibration analysis and basic mechanical troubleshooting

Follow preventive maintenance and safety procedures

Qualifications

Mechanical aptitude and technical understanding

Strong communication and organizational skills

Ability to balance sales support with hands-on mechanical tasks

Industrial equipment or gear system experience preferred

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