Product Support Specialist

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Product Support Specialist

We are looking for a L1 Product Support Lead who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients.

What you will do:

• Provide direct chat and email support to CreatorIQ clients with a focus on enhancing the customer experience

• Provide clients with specialized support through complex issues in the form of screen shares and working sessions

• Contribute to our ever growing knowledge base with documentation and FAQ’s

• Research, follow up on and resolve client issues in a timely manner

• Responsible for handling a range of complex technical issues and troubleshooting client reported problems

• Provide clients with tips & tricks about using the platform, with a focus on platform education

• Contribute to improving the overall service experience

• Share feedback and ideas with upper management

• Provide technical support and guidance to our client groups

• Analyze the severity of issues & work with internal teams to prioritize accordingly

Who you are and what you’ll need for this position:

• Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities

• Detail-oriented, with good organizational skills

• Technical support experience in a high-paced environment

• Patience to work through complex issues

• Friendly and collaborates effectively with others

• Ability to work independently with excellent time management

• Excellent communication skills, both verbal and written

• Excellent problem-solving skills

• Familiar with ticketing systems such as Zendesk & Jira

• Demonstrable ability to think strategically, and problem solve creatively

• Social media knowledge & experience is a plus (How to authenticate social accounts etc..)

• Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting

• Problem routing/escalation to the next support level

• Qualification/replication of the reported issue in an appropriate customer environment

• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan

• Impact analysis with accurate classification of reported issues to ensure appropriate prioritization

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.

• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 20 days vacation, floating and set holidays, wellness allowance, and paid parental leave.

• Whole Health Package: medical, dental, vision, life, disability insurance, and more.

• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, benefits, and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.