Product Support Specialist - L0

Weekday AI

Bengaluru, Karnataka, India permanent

Posted: May 12, 2026

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Quick Summary

Assist customers via live chat, phone calls, and emails, and document technical issues and product requests.

Required Skills

Customer Support Customer Service Technical Support

Job Description

This role is for one of the Weekday's clients

Min Experience: 0 years

Location: Bengaluru

JobType: full-time

Requirements:
Your Responsibilities

• This position involves assisting customers who contact us via live chat, phone calls, and emails.
• You will be engaging in conversations with e-commerce business owners from over 50 countries worldwide, gaining insights into their business operations and guiding them in setting up our product to ensure their success.
• Documenting and categorizing technical issues and product requests reported by customers and forwarding them to the product team.
• Identifying obstacles in product activation by reviewing customer usage videos and providing UI/UX improvement suggestions to the product team.

Why You’re a Great Fit

• You are passionate about delivering a software service experience comparable to a Michelin-starred Italian restaurant.
• You truly enjoy helping others and contributing to their success.
• You possess basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (though not mandatory).
• Experience working in an early-stage SaaS startup is a bonus (but not required).
• You have a genuine interest in engaging with people from diverse backgrounds to learn about their lives.

Essential Skills

Customer Support
Customer Service

Desirable Skills

Technical Support

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