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Product Support Specialist

BryceTech

El Segundo, CA, United States permanent

Posted: May 6, 2025

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Quick Summary

Product Support Specialist is responsible for providing technical support to customers, resolving issues, and ensuring timely delivery of products and services.

Job Description

BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and strategic advisory support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.

BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life cycle planning and Space Force systems.  The candidate will have experience managing product support strategies, coordinating sustainment activities, and ensuring mission-critical space systems remain operational. The ideal candidate will have experience and knowledge in the implementation and execution of the twelve (12) Product Support Elements (PSE) in DoD product support, acquisition logistics, and sustainment within Space Systems Command (SSC). 

 

The Space Systems Command (SSC) Space Domain Awareness and Combat Power (SDACP) (SSC/SZ), Battle Management, Command, Control, and Communications (BMC3) (SSC/BC) provides highly classified Space Domain Awareness (SDA) systems, Defensive and Offensive Space Control (DSC/OSC) capabilities, and space test range assets to meet current and projected DoD operational requirements. SSC/SZ-BC develops, integrates, tests, deploys, sustains, and supports operations for systems that meet strategic and tactical operational needs. This mission area requires personnel with experience and an in-depth understanding of the environments that include ground, near-space, space, and any system that operates in those environments.  

 

Key responsibilities include: 

• Provide lifecycle logistics support in the development and sustainment in systems engineering, architecture development and decision making, integrated logistics planning & execution, an overall product support throughout the acquisition lifecycle (design, development, test, production, sustainment improvement modifications, and system disposition) 

• Develop, deliver and refine draft product support requirements documents 

• Implement and manage support functions to field and maintain the readiness and operational capability of weapon systems, subsystems, and components – and provide oversight of product support functions for fielded systems 

• Use the Financial and Air Clearance Transportation System (FACTS) and Defense Enterprise and Accounting Management System (DEAMS) and provide personnel to manage military cargo 

• Provide product support to space systems including Development Security Operations (DevSecOps) rapid prototyping and fielding 

• Develop and maintain technical order management and maintenance activities 

• Assist with development of new technical order development strategies (request for information (RFI); request for proposal (RFP), statement of work (SOW); etc.)

Educational Requirements:  

• BA/BS 

 

REQUIRED Experience:  

• 3-10 years of relative experience 

• Experience establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilities 

• Experience integrating system engineering quantitative design characteristics (reliability, maintainability, etc.) with the functional logistics/integrated product support elements to identify product support resources 

• Experience and knowledge in implementing and executing the twelve (12) Product Support Elements (PSE) 

• Experience working in a fast-paced, mission-driven environment  

• Strong background in U.S. Space Force systems and organizations, particularly Space Systems Command 

 

DESIRED Skillsets: 

• None 

 

Security Clearance:  

• Active TS SCI Eligible 

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.

Salary starting at $90k/y. 

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