Product Support Specialist

Join the creative revolution at XR!

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together!

The Opportunity

The Product Support Specialist is responsible for client onboarding and product support, guidance, and training for both internal and external users. This role is primarily focused on the Entertainment Payroll product and may extend to other Business Units to engage with Product Owners on other modules.

Job Responsilities

• Product support across multiple XR Pay Entertainment Payroll platforms
• Provision and maintain user accounts on XR Pay platforms
• Configure and update production codes between XR Pay platforms
• Train new clients
• Demo prospective clients on our systems, and existing clients on new feature rollouts
• Assist payees in their use of the portal
• Prep client databases for each new year
• Create internal and external training videos per XR or client request
• Create and maintain XR Pay platform documentation for clients and employees.
• Smoke Test Assistance to Devs on large releases and patches on the system
• SSO User Account Support
• Create, track and help report tickets to our platform Development Teams
• Create testing footage for Development Team for various tickets to demonstrate issues when they appear on the system
• Test any new releases on Luca & Linx to ensure the update was done on Prod correctly
• Point of contact communication between the Development Team and the Client, ensuring to provide updates, document client concerns and requests, and deliver updates on any work done by the Dev Team.
• Other duties as related to the above

Requirements:
• Bachelor’s degree or equivalent experience preferred, plus a minimum of 3-5 years of product support experience

• Written communication skills.
• High attention to detail
• Demonstrated desire to learn new technologies and enhancements to existing technologies
• Strong technical skills, ability to adapt to changing technologies with little to no guidance and ability to troubleshoot with little no guidance

The wonderful world of XR

Impactful Work: You’ll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide.

Global Reach, Local Impact: With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that’s making waves across the globe!

Innovation & Growth: We’re all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you’ll be working on groundbreaking products that power TV, film, digital marketing, and entertainment.

Creative Culture: We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking.

Make a Difference: Here, you’ll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style.

Let's Redefine What's Possible

If you’re ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we’d love to hear from you. Pitch us your vision- and let's build the future, together.

Pursuant to California's Pay Transparency Laws, the pay range for this position is $50,000 - $60,000; base pay offered may vary depending on job-related knowledge, skills, and experience.