Product Support Specialist (12 Month FTC) (m/f/d)

From empowering entrepreneurs to build successful businesses, to supporting their clients arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting others up can be hard, heavy work, and we passionately believe that the sense of purpose and personal satisfaction this brings are worth it.

What started in Poland is now an international, cloud-based marketplace that’s scaling rapidly. We bring independent business owners together with their customers on a product that connects creative communities and opens up worlds of opportunities.

For our providers, our products offer services for getting booked, paid, and building a loyal client base. For their clients, we’re where they can find their favourite spots, discover new businesses and book appointments in an instant.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and the problems you’ll enjoy solving:

As a Product Tech & Quality Expert, your purpose will be to act as the technical backbone of second-line support making sure product issues are clearly understood, correctly prioritised, and resolved by the right teams.

You’ll work closely with Product, Engineering, and Customer Support to investigate bugs, reproduce issues, validate impact, and ensure nothing critical falls through the cracks. Your day-to-day impact will be felt across multiple products, including, especially during and after releases and maintenance updates.

Requirements:
Essentially, to ensure you succeed in this role you’re going to need…

• 3+ years’ experience in a technical, product, or quality-focused role
• Strong analytical skills with the ability to reproduce, verify, and prioritise technical issues
• Excellent task management skills and the ability to juggle multiple priorities
• Professional fluency in both Polish and English is required for this role.

It will also help you to have…

• Experience working closely with Product and Engineering teams
• A background in SaaS, scale-ups, or fast-moving technical environments
• A process-improvement mindset and comfort proposing better ways of working
• Hands-on experience working with Jira and monitoring or observability tools such as Datadog

Benefits:
Some of the Poland benefits we offer are:

We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in Poland for this role.

• Private medical care from Allianz health (subsidized by Booksy).
• Life insurance from Uniqua (covered by Booksy, employee cost- 1 PLN).
• Multisport card (voluntary and unsubsidized, diverse packages to choose from).
• Online consultations with Psychologist Booksy (fully subsidized by the company).
• Access to English online language training (Speexx).
• Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers).
• Additional life Insurance from PZU (unsubsidized, voluntary).
• Work in a welcoming team that is always ready to help.
• Opportunity to develop in an international environment - we have teams in 6 countries.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you .

Kindly submit your application and CV in English to ensure it is successfully reviewed.