Product Specialist (Support)

Juicebox

United States permanent

Posted: March 25, 2026

Quick Summary

We are looking for a Product Specialist (Support) to join our team in the United States. The ideal candidate will have excellent communication skills, experience in customer support, and a strong understanding of software development. The role involves providing technical support and troubleshooting for our software, as well as assisting with product development and training.

Job Description

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

We're hiring a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.

You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.

You Will

• Respond to incoming support tickets and product questions (Intercom, Slack, email)

• Investigate live issues, replicate bugs, and gather technical details

• Create well-scoped bug reports with context, repro steps, and priority guidance

• Partner with engineering and product to coordinate resolution and track progress

• Follow up with users once fixes or workarounds are in place

• Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)

• Spot recurring themes in feedback and flag insights to product leadership

You Have

• Have 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company

• Are a clear and calm communicator, especially when customers are blocked

• Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases

• Can balance fast response times with thoughtful root cause analysis

• Are organized, proactive, and comfortable coordinating across functions

• Are based in SF or open to relocating (in-office 5 days/week)

Nice to Haves

• Prior experience in AI, SaaS, or recruiting tech

• Technical / product manager background

• Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog

• Ability to write internal documentation, create bug tickets, or support triage automation

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.