Product Specialist – IntelliCare AI Platform Services

We are looking for a Product Specialist to join an agile development team building IntelliCare AI Platform Services used across products and workflows. This role supports the Product Owner and the agile development team by clarifying requirements, validating delivered functionality, managing Jira workflows, and producing high-quality documentation and enablement materials.

Key Responsibilities

• Refine platform requirements into user stories, acceptance criteria, and clear scope boundaries.

• Clarify workflows, edge cases, and dependencies with the team to keep work sprint-ready.

• Translate EHR and clinical workflow realities into scalable platform capabilities.

• Support team validation by contributing workflow-based validation scenarios and coordinating UAT / stakeholder validation when needed.

• Log and manage issues in Jira with clear reproduction steps, expected vs actual behavior, and supporting evidence (screenshots/logs/context).

• Track defect progress, coordinate clarifications, and verify fixes with the team.

• Create and maintain product documentation: feature notes, configuration guidance, known limitations, and release-ready summaries.

• Support internal enablement with concise guides and materials that help teams adopt

• Validate AI platform behaviors using structured scenarios (e.g., workflow mismatch, missing context, unsafe/incorrect suggestions).

• Translate observed gaps into actionable backlog items and requirements.

Qualifications

Required

4+ years of experience in one or more of the following:

• Technical background (education or equivalent experience) and ability to collaborate with an agile development team on platform behavior, integrations, and troubleshooting.

• Healthcare IT / digital health / product delivery initiatives.

• Working in agile teams (scrum/kanban) with backlog refinement and sprint execution support.

• Strong written and verbal communication skills, including producing clear documentation.

• Comfort using Jira (and Confluence or equivalent).

Preferred

• EHR experience and strong understanding of clinical workflows.

• Familiarity with interoperability concepts (HL7/FHIR), APIs, or platform services.

• Experience supporting validation/UAT and defect triage in partnership with a QA/QD function.

• Exposure to AI-enabled healthcare workflows (assistant features, summarization, conversational search, documentation support).

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance

• Short-term and long-term disability, and life insurance

• 401(k) Profit Sharing Contribution

• Paid Time Off and Holidays

• Parental Leave

• Tuition reimbursement

The estimated base compensation range for this role is:
$94,000—$139,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.