Product specialist

Make an impact with us:
This is a hands-on product role that spans the full customer journey, from presales support through implementation and into ongoing technical support. You will be a key resource for customers and internal teams alike, combining deep product expertise with direct delivery responsibility. 

You will be working with an IGA offering, available both as cloud and on-prem, with an established customer base, strong references, and a well-developed partner ecosystem. The product is established and actively used in customer environments.

About the role:
In this role, you will serve as a core product expert across three areas: supporting go-to-market activities, leading customer implementations, and handling escalated support cases. You will work closely with sales, development, support, and product management — and play an active role in the actual success of customer deployments. 

You will: 
• Lead andfacilitateworkshops with customers to gather requirements, design solutions, and drive adoption
• Perform and support installation and configuration of our IGA solution in both cloud and on-prem environments
• Take ownership of 2nd and 3rd level support cases, acting as a senior escalation point for complex technical issues
• Develop andmaintaindeepexpertisein our IGA solution, including functional capabilities, technical architecture, and roadmap direction
• Support sales and presales with product insight, demonstration assets, and technical content
• Continuously gather and structure customer and market feedback to inform product development priorities
• Collaborate with product management to translate market needs into actionable input
• Act as a product expert at webinars, events, seminars, and customer meetings
• Support responses to tenders withaccurate, well-structured product descriptions and technical content

The role operates across borders, primarily supporting European activities. Most work can be performed in a hybrid setup, but travel is required for customer workshops and on-site engagements across Europe. Training in our specific IGA solution will be provided.

What you'll do:
You enjoy going deep on a product and making that knowledge count in the real world, whether that's leading a requirements workshop, getting an installation across the line, or solving a complex support case that no one else could crack. 

You are comfortable: 
• Running structured workshops with enterprise customers at different stages of the lifecycle
• Performing and guiding installations in varied customer environments
• Handling technically complex support escalations at 2nd and 3rd level
• Acting as a trusted product reference for both customers and internal teams
• Translating complex product capabilities into clear, business-relevant language

What we're looking for:
• Experience in a product specialist, implementation consultant, or similar hands-on technical role
• Strong understanding of IGA concepts such as joiner/mover/leaver, provisioning, governance, and compliance
• Broad understanding of the IAM landscape and how IGA relates to Access Management
• Solid foundational knowledge of Microsoft environments, including Active Directory, Exchange, Microsoft 365, Entra ID, and general networking concepts
• Hands-on experience with installation and configuration of IGA or IAM solutions
• Experience handling 2nd or 3rd level technical support in an enterprise software context
• Strong workshop facilitation and customer-facing communication skills
• Experience working with both cloud and on-prem environments
• Language requirements are English plus native language (Danish or Swedish)
• German language skills are a significant advantage, given our presence and growth in the DACH market

We are open to candidates with a strong technical foundation who are eager to grow their expertise within IGA — across delivery, support, and product.