Product Specialist - Customer Agent

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments.

The Product Specialist will report directly to the Segment Director and will be deployed strategically across:

• Pipeline generation initiatives

• High-priority in-flight pursuits

• Strategic partnership opportunities

• Upmarket expansion motions

This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.

What you’ll do:

Revenue Acceleration & Pipeline Generation

• Own dedicated pipeline generation efforts for Customer Agent within assigned segment

• Partner with AEs to identify, qualify, and advance Customer Agent opportunities

• Proactively source and create net-new Customer Agent pipeline

• Execute focused outbound and partnership-driven motions

Deal Support & Conversion

• Engage in high-priority in-flight opportunities to improve win rates

• Lead Customer Agent discovery and value articulation conversations

• Position Customer Agent within broader K:Service value narrative

• Drive urgency and executive alignment in late-stage pursuits

Strategic Partnership Activation

• Partner with leadership to activate RCS / Google partnership opportunities

• Identify accounts that can leverage Customer Agent in partnership contexts

• Coordinate with Product and GTM teams on joint execution strategies

Cross-Functional Collaboration

• Work closely with:

• Segment AEs

• Product team

• Solutions Architects

• Marketing

• Partnerships

• Provide field feedback to Product to inform roadmap and positioning

• Help build repeatable Customer Agent sales plays

Focus & Ownership

• Maintain singular focus on Customer Agent performance within segment

• Track and report pipeline creation, influenced revenue, and close rate impact

• Operate as the segment’s go-to commercial expert for Customer Agent

Who you are:

• Proven quota-carrying SaaS seller (Commercial, Corporate, or Mid-Market experience preferred)

• Strong pipeline generation skills

• Experience running complex, multi-stakeholder sales cycles

• Ability to drive urgency and executive alignment

• Comfort working cross-functionally with Product and Solutions

• Strong business acumen and storytelling skills

• Track record of outperforming quota

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range in Local Currency:
£60,000—£90,000 GBP

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).