Product Quality & GTM Ops Intern

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We are looking for a Product Quality & GTM Ops Intern to support our AI and operations teams in Seoul. This role is designed for someone who wants to understand how AI products actually work in real-world environments, beyond demos or benchmarks.

You will play a key role in human-in-the-loop workflows, working with real customer conversation data to help evaluate, improve conversations with the AI Agent. You will also support partnership and GTM-related operational work, contributing to the execution side of Sendbird’s AI business.

This is not a passive observer role — your work will directly influence product quality and go-to-market strategy of Sendbird’s AI product.

What you will do

• Evaluate and analyze real customer conversation data to assess the quality and behavior of AI-powered chat experiences.

• Identify patterns, edge cases, and quality gaps in AI-generated conversations, and provide structured feedback to product and operations teams.

• Support partnership, including AWS deal registration, pipeline tracking, and enablement support.

• Support GTM-related research, including market analysis, sales target research, and potential partners

What you bring

• Strong attention to detail and an analytical mindset.

• Interest in AI, conversational systems, or data-driven products.

• Ability to work carefully with text-based data and understand contextual nuance.

• Clear communication skills in Korean and English.

• Comfortable with organizing information and creating structured documents

• Able to handle multiple tasks and manage priorities effectively

• Self-motivated, responsible, and comfortable working in a fast-paced environment.

Even better if you offer (optional)

• Exposure to conversational AI, chatbots, or LLM-related topics.

• Experience with spreadsheets or basic data tools (Google Sheets, Excel).

• Prior experience in operations, QA, research, support-related roles, including research analyst (RA) at consulting firms

What you will gain

• Hands-on experience working with production AI systems used by large enterprise customers.

• A practical understanding of how human judgment and AI systems work together at scale.

• Exposure to cross-functional collaboration across AI, product, and business operations.

• Mentorship from experienced product and operations leaders.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Learn about Sendbird Agentic AI here and here

Learn about Sendbird