Product Quality & Experience Lead

Oracle Lighting | Automotive & Performance Lighting Innovator

At Oracle Lighting, we don’t just build lighting products—we engineer confidence, performance, and pride into every install. As we scale faster than ever, we’re creating a new, critical role to protect what sets us apart.

We’re looking for a Product Quality & Experience Lead —someone who obsesses over quality, loves solving real-world problems, and takes personal ownership of how products perform from the factory floor to the final install.

If you’re energized by turning feedback into better products, eliminating repeat issues, and being the voice of the customer inside a growing brand—this role was built for you.

What You’ll Do

Own the End-to-End Product Experience

You’ll be the connective tissue between engineering, manufacturing, support, marketing, and installers—ensuring Oracle products deliver a premium, installer-friendly experience every time.

Spot Issues Before They Become Problems

You’ll proactively monitor:

Customer reviews & installer feedback

Early warning trends across product lines

Then dig into the why—connecting issues back to specs, processes, packaging, instructions, or real-world use.

Drive Real Fixes (Not Just Reports)

Perform root-cause analysis and recommend corrective & preventive actions (CAPA)

Collaborate directly with product engineers using Six Sigma principles

Validate engineering changes and ensure fixes actually stick

Protect the Brand from Counterfeits

You’ll lead monitoring efforts across marketplaces, social platforms, and unauthorized sellers—coordinating takedowns and strengthening product authentication safeguards.

Shape Product Launch Readiness

Before products hit the market, you’ll:

Review them through a quality and installer-experience lens

Identify confusion points or risk areas

Support internal training for sales, support, and partners

Be the Voice of the Installer

You’ll audit real install experiences—fitment, instructions, packaging, ease of use—and translate field feedback into actionable product and process improvements.

How Success Is Measured

Fewer repeat issues and RMAs

Faster root-cause resolution

Improved product reviews and installer feedback

Reduced install-related support tickets

Faster counterfeit detection and response

Stronger alignment across engineering, QC, and operations

What You Bring

Experience in quality control, product management, or manufacturing support
(automotive, electronics, or consumer goods preferred)

Strong analytical and problem-solving skills

Ability to translate real-world feedback into technical or process improvements

Clear, confident written and verbal communication

Detail-driven, ownership-minded, and proactive by nature

Why This Role Matters

This role is a brand guardian position.

As Oracle Lighting continues to innovate and scale, the Product Experience Guru ensures speed never compromises quality—and that every product reinforces customer trust, installer confidence, and brand loyalty.

You won’t just find problems.
You’ll prevent them.
You’ll fix them.
And you’ll make great products even better.