Product Practice Lead

The Game Changers:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​

The Purpose

Our Product Practice Lead role is a 12 month max term contract, and we're looking for someone who gets a little spark in their eye when they hear the words “process”, “capability uplift,” or “community of practice.”

As our Product Practice Lead, your purpose is to shape, support and evolve how product is done at AP+. You’ll define what “great” looks like for our product practitioners from standards and methods, tools and quality practices and then help us live it every day.

This role exists to:

• Align role expectations with our product and delivery frameworks
• Design and embed consistent, high-quality practices
• Uplift capability so our people — and our products — thrive

Expected day-to-day activities:

No two days are the same, but here’s a flavour of what you’ll be doing:

• Evolving our product, templates and tooling so they’re practical, clear and genuinely helpful.
• Owning and nurturing the Product Community of Practice — designing capability uplift roadmaps, facilitating learning sessions, and building energy around craft excellence.
• Ensuring our teams are operating with the right quality management practices in place.
• Reviewing audit findings and translating them into smarter, simpler ways of working.
• Acting as a trusted voice for product excellence across the enterprise.
• Supporting leaders and teams to embed new ways of working.
• Conducting performance assessments to identify improvement opportunities and prioritise them based on measurable benefit.

You’ll work with team to help ensure we’re building a product development function that’s future-ready and deeply connected to our purpose.

Expected capabilities required to be successful in the role:

You don’t just “know product.” You know how to build the conditions for product excellence to flourish.

• Quality Management – defining and operating management frameworks, improving processes, and maintaining organisational standards.
• Methods & Tools – selecting, tailoring and embedding product and delivery methods that actually work in the real world.
• Business Process Improvement – identifying smarter, more effective ways of working and making them stick.
• Organisational Capability Development – assessing maturity, prioritising uplift opportunities, and delivering measurable improvement.
• Organisation Change Enablement – guiding teams through behavioural and cultural change with clarity and empathy.
• Professional Development – defining career pathways and growing communities of practice.
• Stakeholder Relationship Management – influencing, engaging and aligning diverse stakeholders toward shared outcomes.

Experience & Background:

• 5+ years leading capability uplift initiatives and communities of practice.
• Experience managing governance standards, quality approaches and process improvements at an enterprise level.
• Strong understanding of product and delivery frameworks.
• Skilled in stakeholder engagement and organisational change.
• A relevant tertiary qualification (Business, Product Management, Organisational Development or similar) is preferred.
• Deep experience working with a Payments product or scheme is also preferred.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.