Product Practice Analyst

Be part of something that matters

Australian Payments Plus AP+ is shaping the future of payments in Australia. We bring together the country’s key payment systems to create smarter, safer and more connected experiences for businesses, government and people every day.

Our work spans real time payments, secure bill payments, digital identity, QR payments, open wallets and Australia’s domestic debit network. This is a big moment for payments and you can be part of it.

Life at AP+

We are one team, working towards one clear purpose. We value curiosity, kindness and impact. You will be encouraged to speak up, try new ideas and learn as you go.

We care about your growth, but also about balance. There is space here for flexibility, friendships and fun, alongside meaningful work. Our values guide us every day. Lead with heart. Learn for tomorrow. Live our legacy.

The role

The purpose of this role is to support AP+’s Product function by analysing how product-related work is performed end-to-end, identifying risks, inefficiencies and opportunities, and recommending practical improvements that strengthen governance, consistency and delivery outcomes. The role partners with stakeholders to document and improve processes, embed fit-for-purpose methods and tools, and use data-driven insights to help the Product team operate more effectively and continuously improve.

What you will do

• Investigate product practice situations with some complexity/ambiguity to identify problems, opportunities and root causes.
• Analyse existing product practice processes end-to-end and recommend improvements to efficiency, effectiveness, quality and control.
• Develop and maintain clear product framework practices and proceedures documentation (e.g., maps, procedures, standards, work instructions) in line with agreed practices.
• Identify and assess product framework process risks and contribute to improvement recommendations and mitigation actions.
• Support the adoption and effective use of product methods and tools; provide guidance to stakeholders on standards, policies and best practice.
• Tailor product processes to meet practical team needs while ensuring alignment to established standards and governance requirements.
• Use data and stakeholder feedback to generate insights, track outcomes, and support evidence-based decisions on process changes.
• Assist with implementing improvements, including change communication, training/support materials, and monitoring early effectiveness.
• Review and continuously improve how methods/tools are applied, proposing refinements based on lessons learned and performance outcomes.
• Engage collaboratively with stakeholders (under direction where required) to gather requirements, validate findings, and drive alignment on improvements

What you bring

• Relevant tertiary qualification in business, commerce, finance, IT, data/analytics, operations, or a related discipline (or equivalent experience).
• Certifications in process improvement or analysis (e.g., Lean/Six Sigma, BPMN) are advantageous.
• Experience analysing and improving framework processes/proceedures within product, technology or operations environments, translating findings into practical improvements.
• Demonstrated stakeholder engagement experience to gather requirements, document processes, and support adoption of improved ways of working, methods and tools.
• Working knowledge of process analysis and improvement techniques (e.g., process mapping, root cause analysis, controls/hand-offs) and basic risk concepts.
• Practical knowledge of data analysis and reporting to generate insights, define data requirements, and measure the effectiveness of process changes

Why join us

You will work on meaningful products that impact millions of Australians. You will be trusted to contribute, improve things and grow your career. And you will do it alongside people who care about the work and each other.

What happens next

If this sounds like you, we would love to hear from you. Apply now and our Talent team will be in touch within two weeks.

If you need support during the application process, please contact [email protected]. You are welcome to share your pronouns at any stage.

Please note AP+ is not partnering with recruitment agencies for this role