Product Portfolio Coordinator

Pivot HR Services is pleased to present this Product Portfolio Coordinator opportunity on behalf of our valued client, Associated Fire Safety Group.

Location: Burnaby, BC

Work Schedule: Full-time, Monday to Friday

Work Arrangement: In-office position

Starting Salary: Between $60,000 – $64,000 annually

Who We Are:

Associated Fire Safety Group Inc, a major player in Western Canada for the supply and maintenance of firefighting equipment, is looking for a new member to join the team. The company has grown over the last 30 years to become a market leader in the supply of firefighting equipment in BC, Alberta, Saskatchewan and the Yukon.

We pursue excellence in customer service, strive for continual improvement and develop insights in every part of our business. The Customers we are privileged to serve become customers for life, as this unique industry is heavily weighted on relationships, trust, and communication - qualities we look for in all our employees.

Our Mission Statement:

“At Associated Fire Safety Group, we provide our customers the same level of commitment and professionalism that they devote to their communities.

We support First Responders by providing high quality products, maintenance services, and support while establishing mutually respected and lasting partnerships.”

Role Overview:

The Product Portfolio Coordinator is a key operational role responsible for supporting day‑to‑day portfolio execution, customer orders, and internal coordination. This position works in a fast‑moving, complex environment where situations are not always repeatable or clearly defined.

Success in this role requires strong critical thinking, organization, and judgment. Many scenarios require assessing available information, asking the right questions, and determining the best next steps. A core part of this role is clearly interpreting and translating information from the sales team into accurate, complete instructions for vendors, applying judgment when details are incomplete or unclear.

This role is ideal for someone who is comfortable documenting information clearly, organizing details, and building understanding over time by collaborating with experienced team members.

Key Responsibilities:

Order & Portfolio Coordination

Process customer orders, quotes, and purchase requests accurately

Monitor open orders and follow up on lead times and delivery updates

Ensure order documentation is complete and correct before submission

Work directly with the sales team to understand customer requirements, specifications, and timelines

Maintain organized records related to customers, orders, and specifications

Vendor & Team Coordination

Communicate with vendors to support customer requirements

Translate sales input into clear, accurate vendor instructions

Coordinate with internal teams to ensure smooth order execution

Track changes, updates, and special requirements clearly and accurately

Product & Technical Support

Learn assigned product lines, materials, and configurations

Review specifications and customer requirements carefully

Capture and organize technical details to support consistent execution

Apply critical thinking to determine appropriate next steps when scenarios vary

Operational Excellence

Ensure information packages are complete before communicating with manufacturers

Maintain adherence to deadlines from both customers and vendors

Participate in team meetings to share updates, challenges, and solutions

Document information clearly so it can be referenced and reused

Identify gaps, inconsistencies, or missing information and escalate appropriately

ERP & Data Management

Enter and maintain accurate order, product, and customer data in ERP systems

Follow established system workflows and procedures

Support invoicing and order‑tracking processes

Maintain a high level of data accuracy and completeness

Qualifications and Skills:

2+ years of experience in an operational, coordination, order management, or portfolio support role within a technical or product-driven environment.

Post-secondary education in Business, Supply Chain, Operations, Engineering Technology, or a related field is considered an asset.

Demonstrated ability to process detailed orders, manage documentation, and coordinate effectively with sales teams, vendors, and internal stakeholders.

Strong organizational skills and attention to detail, with the ability to manage multiple priorities accurately in a fast-paced environment.

Clear written and verbal communication skills, with the ability to document specifications and requirements accurately.

Experience working with ERP systems or order management platforms; proficiency in Microsoft Office (Excel, Word, Outlook).

Reliable, accountable, and proactive, with a collaborative approach and commitment to follow-through.

What We Offer

Competitive compensation and comprehensive extended medical and dental benefits

Generous paid holidays and vacation time

Onsite parking

A collaborative, growth-oriented, and supportive work environment

A positive team culture that values hard work, collaboration, and continuous improvement

Application Information:

On behalf of our client, Associated Fire Safety Group, Pivot HR Services invites interested candidates to submit their resume and cover letter clearly outlining how their experience aligns with the qualifications listed above no later than February 27, 2026. 

Associated Fire Safety Group is an equal opportunity employer that values diversity, equity, and inclusion. We welcome and encourage applications from individuals belonging to equity-seeking groups and invite candidates to self-identify if they wish.

We are committed to ensuring our recruitment process is accessible to all applicants. If you require accommodation at any stage of the application or hiring process, please contact us at [email protected].