Product Performance & Insights Manager

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Performance & Insights Manager Overview The Cross-border Services Global Product Team is looking for a Performance & Reporting Manager to drive our product management function towards a more data-oriented direction. The ideal candidate is detail-oriented, highly motivated, analytical, and is comfortable around data-intensive projects. Role In this position, you will: • Performance reporting: Lead analytical reviews of product and initiative performance (P&L, GDV, volume, yield, and margin) versus approved business cases. Surface insights on variance drivers, growth levers, and optimization opportunities. • Pricing analytics: Design and maintain pricing and cost-efficiency models to evaluate corridor, partner, and channel performance. Recommend actions that enhance commercial enablement and competitiveness. • Data-driven insights: Execute deep-dive analyses on trends, customer behavior, and performance metrics to support strategic decisions and portfolio management. • Product reporting: Build and manage recurring reports and dashboards to track key product and business KPIs. Partner with global and regional teams to ensure automation, accuracy, and consistency across data sources. • Tool and dashboard management: Maintain and enhance internal analytics tools and dashboards (e.g., CRM systems, pricing platforms, and performance trackers) to ensure data integrity, usability, and adoption across teams. • Cross-functional collaboration: Work closely with Finance, Treasury and Technical Teams to align data definitions, improve analytical infrastructure, and strengthen the product’s measurement framework. All About You Essential Knowledge, Skills, and Experience • Strong analytical and quantitative skills, with experience interpreting complex datasets to generate actionable business insights. • Experience in payments, financial services, or product management with exposure to performance tracking and/or pricing analytics. • Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, Looker) and advanced Excel modeling. • Solid understanding of financial modeling concepts (P&L, GDV, transaction yield, margin analysis). • Excellent communication and stakeholder management skills, with the ability to present findings to technical and non-technical audiences. Desirable / Additional Capabilities • Intrinsic motivation for accuracy, curiosity, and continuous improvement in data-driven decision-making. • Comfort operating in global, cross-functional environments with evolving priorities. • Familiarity with CRM or pricing platforms (e.g., Salesforce, proprietary pricing tools) and data governance practices. • Working knowledge of SQL and/or Python for data extraction, transformation, and analysis. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.