Product Owner Roadside Assistance and Workflows - Customer Service Transformation (m/f/d)

 

As part of our Customer Service Transformation, you take ownership of the Roadside Assistance product, operating within a technologically advanced omnichannel ecosystem that includes Salesforce, Genesys, and Conversational AI. You design and deliver seamless, customer-focused experiences by automating end-to-end workflows and orchestrating interactions across internal and vendor systems in real time. You collaborate closely with cross-functional teams and stakeholders at all levels, ensuring your product drives measurable impact on customer experience, operational efficiency, and business performance. If you enjoy building complex products, driving innovation, and owning outcomes in a fast-paced environment, this role is for you! 

YOUR ROLE AT SIXT

• You own the Roadside Assistance product, building a next-generation customer experience by automating end-to-end workflows and integrating omnichannel tools, Conversational AI, and multiple touchpoints across systems.  
• You design and implement seamless customer and agent journeys, leveraging automation and cutting-edge technologies in collaboration with Software Engineering, Data Science, and Digital Experience teams.  
• You drive the RSA roadmap as part of Customer Service Transformation, including leading product implementation and enabling Agentic AI experiences where feasible.  
• You oversee the full product lifecycle from requirement gathering and conceptualization to development, piloting, market launch, and continuous optimization of complex companywide workflows.  
• You manage the product backlog by creating, testing, and approving user stories, prioritizing initiatives, coordinating UAT, and actively participating in Scrum ceremonies (Sprint Planning, Reviews, Retros).  
• You own product performance and experimentation, monitoring KPIs (e.g. NPS, automation levels, time to resolution), driving continuous improvement, and making strategic make-or-buy decisions based on market trends and tooling landscape.  

YOUR SKILLS MATTER

• You bring 5+ years of experience in digital Product Management in agile environments (Scrum/Kanban), with a strong track record in both product discovery and delivery and scaling product teams.  
• You have strong expertise in designing and managing complex, multi-platform workflows across company-wide systems, ideally within customer service or Roadside Assistance contexts.  
• You are experienced in stakeholder management across cultures, time zones, and hierarchical levels, with excellent communication and decision-making skills.  
• You combine strong conceptual thinking with a hands-on mindset, translating ambitious visions into practical solutions with a structured and self-driven approach.  
• You are highly analytical and results-oriented, defining clear goals, tracking KPIs, and continuously optimizing product performance through experimentation.  
• You are pragmatic, curious, and action-oriented, with a positive attitude, willingness to take ownership, fluency in English (additional languages like German are a plus), and flexibility for occasional travel. 

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!