Product Owner - GIB/GIS Evolve

Job Title: Product Owner

Reporting To: Lead Product Owner

Role Summary

The Product Owner (PO) owns and manages the product backlog, refining requirements, and ensuring product development efforts deliver maximum value to the business and end-users. The role bridges the gap between business needs and the development team, contributing to clear prioritization, stakeholder collaboration, and successful product delivery throughout the agile lifecycle.

Key Responsibilities

Backlog & Requirements Management

Maintain a transparent, prioritized, and continuously refined product backlog.

Collaborate with stakeholders and users to gather requirements, translating them into actionable user stories with acceptance criteria.

Ensure backlog items meet the principles: Independent, Negotiable, Valuable, Estimable, Small, and Testable.

Prioritization & Planning

Assist in prioritizing user stories based on business value, customer needs, and technical constraints.

Participate in backlog refinement sessions and sprint planning to ensure alignment with release goals and capacity.

Agile Delivery Support

Actively engage in agile ceremonies — stand-ups, sprint planning, sprint reviews, and retrospectives.

Provide clarity to the development team on requirements and priorities.

Monitor sprint progress and help resolve blockers related to requirements or priorities.

Acceptance Criteria & Validation

Collaborate with the development team to define acceptance criteria for all user stories.

Participate in sprint reviews to validate completed stories against agreed criteria.

Release & Documentation Support

Assist in release planning by documenting confirmed features, known issues, and upcoming priorities.

Ensure release documentation is accurate and available for stakeholders.

Understand CI/CD principles to support efficient deployment cycles.

Stakeholder Engagement

Act as a liaison between business stakeholders and the development team to gather feedback and clarify requirements.

Support product demos and provide updates on product progress.

Continuous Learning & Improvement

Proactively develop skills in agile product management practices, tools, and domain knowledge.

Seek opportunities to optimize processes for better delivery outcomes.

Behavioral Competencies

Teamwork & Communication: Values collaboration and promotes transparency across teams.

Curiosity & Passion: Seeks continuous improvement in self and team performance.

Accountability & Professionalism: Takes ownership of tasks and outcomes.

Customer Focus: Always considers business and end-user impact in decision-making.

Key Performance Indicators (KPIs)

KRA / Category

KPI

Description

Target

Roadmap Execution

Roadmap Delivery Rate

% of committed roadmap features delivered on time.

≥ 90%

Epic/Story Completion Rate

% of planned epics/stories completed per sprint.

≥ 85%

Customer Engagement

Usability Feedback Sessions

Number of client-led usability testing/feedback sessions held.

≥ 2 per month

Customer Satisfaction Score (CSAT)

Average satisfaction rating post-release.

≥ 80%

Product Quality

Post-Release Defect Rate

Number of defects per module after release.

< 3/module

Requirement-Driven Rework Rate

% of rework caused by unclear/incomplete requirements.

< 5%

Support & Legacy Stability

Resolved Legacy (TQ V4) Support Tickets

% of TQ V4 support tickets resolved within SLA.

≥ 90% of SLA volume

Recurring Bug Rate in V4

% of recurring issues in legacy platform.

≤ 5%

Innovation & PMF

Features Validated via MVP/Tests

Number of features tested with clients (prototype or MVP).

≥ 3 per quarter

Early Feature Adoption Rate

% of new features adopted by early clients within 60 days.

≥ 70%

Cross-Functional Execution

Ritual Participation Rate

Participation in sprint reviews, retrospectives, and workshops.

100%

Stakeholder Alignment Touchpoints

Formal alignment sessions with cross-functional stakeholders.

Bi-weekly minimum

Documentation & Governance

PRDs, Release Notes, and AT Coverage

% completeness of product documentation before release.

100%

Team Engagement & Leadership

One-on-Ones & Retrospectives

% of bi-weekly one-on-ones and retrospectives conducted, with improvement actions documented.

100%

Skills & Qualifications

Skills

Knowledge of Agile software development practices and frameworks.

Strong requirement elicitation, documentation, and communication skills.

Understanding of user story creation and backlog management.

Familiarity with Agile tools such as Jira, Confluence, or similar platforms.

Analytical thinking and problem-solving abilities.

Education

Bachelor’s degree in information technology, computer science, or related field; Master’s degree in information technology or a technology-related discipline preferred

Agile certification

Product Owner certification

Experience             

2-3 years in a product role or equivalent

Minimum 2-3 years insurance domain experience, preferably working within an insurance company or insurance technology solutions sector

In-depth knowledge of Agile process and principles

Outstanding interpersonal, communication, presentation and leadership skills

Experience with technology and ability to facilitate communication between business and tech teams

Excellent organizational and time management skills

Sharp analytical and problem-solving skills

Creative thinker with a vision

Attention to details