Product Owner - Digital Platforms

ABOUT ZAMARA

The Zamara Group is a diversified financial services business specialising in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. 

Zamara has a rich heritage in Kenya spanning over 30 years. Since its inception, the firm has significantly grown in terms of size, client base and range of services. The Group has been at the forefront of industry innovation and continues to shape the future of financial services across Africa.

Zamara’s higher purpose is to create a financially secure and prosperous society. The Zamara culture is based on the values of Simplicity, Empathy and Trust.

ABOUT THE ROLE 

We are seeking a commercially minded and customer-focused Product Owner – Digital Platforms to lead the business ownership of Zamara’s digital products and platforms that include the client portals, advisor platforms, internal platforms and digital infrastructure.

The role holder will act as the bridge between business, customers, and technology teams, ensuring that Zamara’s digital solutions deliver measurable value to clients while supporting the Group’s strategic ambitions.

The Product Owner will be responsible for defining the vision, requirements, and priorities for Zamara’s digital platforms, ensuring they deliver exceptional customer experiences while driving business growth.

The role focuses on business ownership of digital products, translating strategic goals into product requirements, prioritizing development initiatives, and ensuring the delivery of solutions that meet customer needs.

Key digital platforms under this role may include:

Client portals (pensions, insurance, investments, wellness)

Advisor and intermediary portals

Mobile applications

Self-service platforms

Data and analytics dashboards

Digital onboarding and service journeys

The Product Owner will work closely with technology teams, business units, operations, and customer experience teams to ensure products are delivered successfully and continuously improved.

The position will report to the Head of Research, Analytics and SaaS Business and will be based in Nairobi, Kenya.

KEY RESPONSIBILITIES

Product Vision & Strategy

Define and communicate the product vision and strategy for Zamara’s digital platforms in alignment with the Group’s business objectives.

Develop and maintain a product roadmap that prioritizes initiatives delivering the highest business and customer value.

Identify opportunities to enhance digital service delivery, automation, and customer self-service.

Monitor industry trends, fintech innovations, and competitive developments to ensure Zamara remains at the forefront of digital financial services.

Align product development initiatives with Zamara’s customer experience and digital transformation strategy.

Product Ownership & Backlog Management

Act as the business owner of digital platforms, ensuring that product capabilities align with business needs.

Define and manage the product backlog, prioritizing features based on customer value, business impact, and strategic importance.

Translate business needs into clear product requirements, user stories, and acceptance criteria.

Work closely with development teams during sprint planning, reviews, and releases.

Ensure that product enhancements deliver measurable improvements in user adoption, efficiency, and customer satisfaction.

Customer Experience & Journey Design

Champion a customer-first approach in the design and development of digital solutions.

Map and continuously improve end-to-end customer journeys across digital channels.

Work with CX and analytics teams to gather insights from customer feedback, behaviour, and usage patterns.

Ensure digital platforms enable customers to easily access services, transact, and monitor their financial positions.

Drive improvements in digital adoption, customer engagement, and overall satisfaction.

Business Value & Product Performance

Define and track key product performance indicators, including:

User adoption and active users

Digital transaction volumes

Customer engagement levels

Conversion rates

Customer satisfaction metrics

Use data and analytics to identify improvement opportunities and optimise product performance.

Regularly report on product performance and value delivery to executive management.

Stakeholder Management

Act as the primary business liaison between business units and technology teams.

Work closely with stakeholders across pensions, insurance, investments, operations, marketing, and customer service to ensure product alignment.

Manage expectations of internal stakeholders regarding product timelines, capabilities, and priorities.

Facilitate workshops and product discovery sessions to gather business requirements and insights.

Digital Innovation & Platform Evolution

Identify opportunities to incorporate emerging technologies such as:

Artificial Intelligence

Data analytics

Automation

Digital identity and onboarding

Support the continuous evolution of Zamara’s digital ecosystem and platform architecture.

Ensure platforms are scalable and adaptable for regional expansion across multiple markets.

Governance, Risk & Compliance

Ensure digital products comply with regulatory requirements, data protection standards, and internal policies.

Work with compliance and risk teams to ensure secure and responsible product development.

Support the adoption of responsible data practices and ethical use of technology.

KEY QUALIFICATION AND EXPERIENCE 

Bachelor’s degree in business, Technology, Finance, Digital Marketing, Computer Science, or related field.

MBA or master’s degree in Strategy, Product Management, Digital Transformation or Innovation (preferred).

Certifications in Agile, Scrum Product Owner (CSPO), Product Management, or UX Design are a pl

7+ years in digital product management, digital transformation, customer experience strategy, or fintech solution

Proven track record in managing digital platforms or customer-facing technology products.

Strong understanding of Agile product development methodologies.

Experience working with cross-functional teams including technology, operations, and customer experience.

Hands-on experience with AI-driven engagement models and data analytics plat

Strong background in customer journey mapping and omnichannel experience design

Demonstrated success in leading cross-functional teams in digital transformation project

Expertise in leveraging emerging technologies (AI, blockchain, IoT) to enhance digital prod

Desired Competencies

Strong business and commercial acumen

Excellent product thinking and problem-solving capability

Ability to translate business needs into product requirements

Strong stakeholder management and communication skills

Customer-centric mindset

Data-driven decision making

Ability to work in fast-paced digital transformation environments

Strategic thinking combined with execution focus

Expected Outcomes

Successful delivery of digital product initiatives aligned with Zamara’s strategy.

Increased digital adoption and customer engagement across platforms.

Improved efficiency and automation of key customer service journeys.

Strong alignment between business strategy and digital capabilities.

Continuous improvement of customer experience across digital touchpoints.

The deadline for application is 31 March 2026