Product Owner, Clients’ Experience

Position: Product Owner, Clients’ Experience
Department: Payments / Pay Station
Reports To: Senior Product Owner of Partner Experience

About us
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit Launch, monetize, and scale with Xsolla tools and services .

About the Role
We are looking for a Product Owner, Clients’ Experience to lead the vision and roadmap for the B2B user and integration experience of Xsolla’s Pay Station — the company’s core payment platform serving game developers and publishers worldwide.
In this role, you will focus on optimizing how Xsolla’s clients (developers and publishers) interact with the Pay Station ecosystem — from integration via SDKs and APIs, onboarding, and configuration to monitoring payments, analytics, and managing their business performance.
You will collaborate closely with engineering, SDK, partner success, and design teams to deliver seamless, data-driven, and transparent experiences for our global partners.

Responsibilities:
• Define and own the Clients’ Experience product vision and roadmap, ensuring alignment with Pay Station’s global product strategy.
• Lead initiatives aimed at improving the integration experience, including the design, documentation, and evolution of Xsolla’s SDKs (particularly mobile SDKs for iOS and Android).
• Own and optimize the end-to-end B2B client journey — from integration and onboarding to ongoing operational visibility and financial reconciliation.
• Collaborate with cross-functional stakeholders to ensure consistent and transparent product experiences across all partner touchpoints.
• Work closely with engineering teams to ensure SDKs and integration tools are robust, developer-friendly, and compliant with legal regulations, internal security standards, and platform guidelines.
• Enhance tools and dashboards within the Publisher Account and other client-facing or internal interfaces to provide clear reporting, real-time analytics, and control over payment operations.
• Define requirements for new self-service partner features, simplifying payment setup, method management, and transaction monitoring.
• Drive initiatives to reduce integration and onboarding time, improve client satisfaction, and minimize operational friction.
• Gather and analyze partner feedback to identify pain points, prioritize improvements, and validate solutions through data, usability research, and experimentation; collaborate with internal teams to deliver intuitive, scalable interfaces and integration flows tailored for developers managing global payment systems.
• Define and track product metrics.

Requirements:
• 4–6+ years of experience in product management/product ownership, ideally in B2B (fintech, SaaS, or developer platform products).
• Proven experience working with SDKs (mobile preferred: iOS/Android) and APIs, including designing developer integration experiences and managing documentation.
• Understanding of best practices for data collection to support internal analytics and partner-facing reporting.
• Understanding of application and system architecture fundamentals (hands-on architecture design experience is a plus).
• Experience working with B2B clients, gathering and translating business and technical requirements into scalable product solutions.
• Excellent analytical and problem-solving skills, with a data-driven approach to prioritization.
• Strong collaboration and communication skills with both technical teams (developers, engineers) and business stakeholders.
• Experience with Agile frameworks (Scrum, Kanban) and backlog management tools (Jira, Confluence, Productboard).
• Fluent in English (written and verbal).

Nice to have:
• Understanding of partner lifecycle management, integration automation, or app distribution across mobile and web ecosystems.
• Experience designing partner journeys and experiences for AI-based products.
• Familiarity with mobile app monetization and gaming ecosystems.
• Knowledge of developer experience (DevEx) principles, user research, and UX design for B2B or SDK-based products.