Product Owner: Autonomy/GAP

At Coface, we move trade forward every day.

Our 5,200 experts, representing more than 80 nationalities across 58 countries, are united by a common mission: helping businesses navigate uncertainty by giving them the means to make the right decisions and trade smarter in a complex world.

With nearly 80 years of international experience, we offer companies a full range of solutions: trade credit insurance, business information, debt collection, single risk insurance, bonds, factoring — all powered by a unique data heritage, cutting‑edge technology, innovation, and a deep understanding of the global economy.

Joining Coface means becoming part of a strong, international organization where your ideas matter.

We foster a culture of learning, collaboration, and inclusion, where you have real responsibilities and can see the impact of your actions.

Since 2012, business-monitor.ch has been collecting, cross-referencing and enriching data about nearly 1'000'000 Swiss businesses in order to help companies develop their business efficiently and securely. Every month, our platform is visited by more than 500'000 professionals looking for reliable and easy-to-find information.

With more than 25'000 registered users, and over 1'500 paying customers served, business-monitor.ch has become a reference for sales, marketing and risk management teams throughout Switzerland.

Business-monitor.ch is operated by Novertur International SA, a Coface company

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Description

The Product Owner (PO) serves as the key representative for the business, responsible for defining requirements, prioritizing objectives, outlining expected benefits, and shaping the roadmap for the development and evolution of an application solution ("Product") within the designated scope. The PO is accountable to the business Sponsor and is empowered to make all decisions related to its scope. Reporting to the Head of X-Liner tools POs within the Group Commercial department, the PO oversees the following responsibilities:

Main Responsibilities

• Gather and synthesize business needs, priorities, objectives, and anticipated benefits within the defined scope.
• Develop and define the business case for projects or enhancements, including the target user experience.
• Establish and update user guidelines, ensuring necessary changes for optimal product utilization.
• Maintain responsibility for product roadmaps, release schedules, scope, and any modifications throughout the product lifecycle.
• Ensure business feasibility across all relevant regions and align the roadmap with budget constraints.
• Oversee User Acceptance Testing (UAT) and define success criteria for project or product delivery, validating production launches and service openings with the Head of Group Commercial Back Office.
• Manage, prioritize, and arbitrate all user requests within the scope, balancing business priorities, technical constraints, and expected benefits/
• Mobilize and engage necessary business resources to support product evolution and successful implementation, including data quality and user testing.
• Drive user adoption and manage communications with users, and collect feedback for continuous improvement.
• Identify and address change management needs, working alongside a change manager, and ensure clear communication with end users.

Required Experience

• 5 to 7 years of expertise in Trade Credit Insurance, with proven experience in account management, sales, commercial underwriting, or back-office operations.

Required Competencies

• written and verbal communication skills in English, with strong listening abilities.
• Skilled in leading meetings, collaborating, negotiating with users and Business Technology teams, and building consensus.
• Capable of making decisions with incomplete information and adapting to frequent changes and unforeseen circumstances.
• Ability to take a strategic perspective, prioritize effectively, and balance diverse business needs.
• Demonstrated leadership, decisive decision-making, and willingness to take responsibility.
• Strong team spirit, with the ability to motivate and mobilize colleagues.