Product Operations Support

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Team

Datacom’s dedicated Product Solutions Group (PSG) has strategic partnerships across all core IT hardware, software and support services in New Zealand.

PSG brings a depth of New Zealand-based expertise, organisational efficiency, simplicity, and transparency. We have the largest dedicated hardware product team in NZ with over 100 people, highly skilled and certified licensing specialists for pre-sales advice and an extremely experienced software asset management consulting team for post-sales, insights and recommendations.

About the Role (your why)

The Product Operations Support role is responsible for supporting the wider PSG to achieve an agreed revenue target / sales quota as well as delivering a high level of customer satisfaction.

What you'll do

Your responsibilities will include (but not limited to):

Working with distributors and vendors including managing the orders post-sale.

• Meeting delivery expectations/timeframes.
• Working with accounts department on various administration tasks for our orders.
• Contributing to monthly reporting for external and internal customers.
• Attending vendor and distributor training regularly to develop product knowledge and understanding.
• Supporting Account Managers in the day-to-day transactions of their hardware and software for clients.
• Ensuring Account Managers are kept up to date with all Communications on eta’s, back orders and order status issues.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.
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What you’ll bring:

Required experience:

• Solid knowledge of procure-to-pay operational workflow
• Relevant operational experience
• Ability to deal with clients at all levels.
• Organisational and administrative skills, with a high attention to detail.
• Proven communication skills, both verbal and written.
• Proven customer liaison skills, with the ability to build and maintain lasting customer partnerships.
• Excellent organisational and administrative skills, with a high attention to detail
• Excellent communication skills, both verbal and written
• Excellent stakeholder management skills

Highly desirable

• Previous hardware and/or software experience
• Knowledge across vendor programs

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.