Product Operations Specialist

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade. ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital & cyber landscape where trust & collaboration is key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for a Product Ops Specialist who will be responsible for managing operational aspects of products or feature areas and driving their success from implementation to ongoing support.

At this stage, you will begin to develop operational strategies, working closely with cross-functional teams to deliver on product goals. You will define operational requirements, prioritize improvements based on business impact, and ensure that product operations run smoothly.

You will regularly interact with stakeholders, balancing user needs, operational demands, and business objectives to deliver value.

Requirements:
• Product Operations & Efficiency: Drive cross-functional efficiencies, resolve complex operational issues to improve system reliability, and analyze product processes for inefficiencies and toil.
• Data-Driven Improvement: Conduct user research and leverage data-driven approaches to inform operational decisions, providing key feedback to the Product Manager.
• Risk & Quality Assurance: Be accountable for identifying and mitigating operational risks, leading user acceptance processes (UAT), and contributing to incident management and data governance.
• Support & Strategic Vision: Prioritize user feedback for product improvements, develop and track process efficiency metrics, and contribute to Go-To-Market strategies.
• Ownership & Expertise: Serve as a subject matter expert in critical operational areas, driving substantial improvements, and actively sharing knowledge by mentoring junior team members.
• Strategic Alignment: Develop work plans, analyze user engagement to inform product strategy, and align operational processes with strategic product goals and KPIs.
• Organizational Influence: Lead alignment on operational goals within cross-functional teams and apply systems thinking to ensure operational strategies meet broader product goals.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/ or such other successor site.

Benefits:
• A wholly-owned subsidiary of GovTech.
• An attractive yearly training budget and annual performance bonus!
• Contract Staff enjoys the same benefits as Permanent Employees