Product Operations Specialist

Due to the growing number of Baas clients that itegrates with our product. To improve response time and the quality of the integration process, we need to expand the team.

About the Role  
We're looking for an Integration Specialist to own the technical onboarding and ongoing support of B2B partners integrating with Wirex Pay's Banking-as-a-Service platform. You'll be the bridge between our partners and our technology, ensuring smooth integrations across both our API infrastructure and on-chain (EVM) components. 

What You'll Own  
— End-to-end technical onboarding of new partners, from initial integration kickoff to production go-live. 
— Ongoing technical support for partners throughout their lifecycle with Wirex Pay.  
— Partner system integration with Wirex Pay BaaS: API endpoints, smart wallet provisioning, wrapped stablecoin flows (WUSD/WEUR), and card infrastructure.  
— Guidance on optimal integration patterns to help partners scale efficiently and securely.  
— Participation in pre-sales and technical discovery calls, explaining integration options and platform capabilities.  
— Support for L1 Support team on technical and integration-related escalations.

Key Responsibilities  
— Lead the full integration process for new B2B partners, ensuring smooth onboarding and timely launches across both API and on-chain touchpoints.  
— Act as the primary technical point of contact for partners, supporting them with API documentation, smart wallet integrations, and blockchain-specific queries.  
— Conduct UAT and certification checks to validate transaction flows, wallet operations, and compliance requirements.  
— Identify, troubleshoot, and resolve technical issues during integration, including debugging API calls, webhook failures, and on-chain transaction errors.  
— Maintain, update, and continuously improve integration guides, API documentation, and technical runbooks. 
— Work closely with engineering, product, and commercial teams to align technical delivery with business objectives. 

Requirements  
— 3+ years of experience in a technical support, technical account management, or integrations-focused role.  
— Strong understanding of REST APIs, JSON, and webhooks.  
— Hands-on experience with API testing tools (Postman/Insomnia or similar).  
— Familiarity with blockchain concepts: wallets, transactions, EVM basics, and token standards (ERC-20).  
— Experience with blockchain analysis via explorers.  
— Understanding of account abstraction, smart wallets/MPC wallet infrastructure.  
— Experience with stablecoins, payment rails, or fintech/crypto products background.  
— Experience using log management tools to investigate and debug issues.  
— Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.  
— Strong written and verbal communication skills in English (Upper-Intermediate or higher).  
— Ownership mindset: you care about results and long-term partner success.  
— Ability to work independently, prioritize effectively, and stay focused on outcomes. 

Nice to Have 
— Basic to intermediate SQL querying skills.  
— Basic knowledge of Python / TypeScript / Go programming language.  
— Knowledge of KYC/AML compliance flows in crypto context.  
— Hands-on experience running technical demos. 

What We Offer  
— Opportunity to work at the intersection of traditional finance and blockchain technology.  
— Direct impact on partner success and platform growth.  
— Collaborative environment with experienced blockchain engineers and product teams.  
— Professional growth in the rapidly evolving Web3/fintech space.