Product Operations Manager

About Onebrief

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most.

Overview

As a Product Operations Manager at Onebrief, you’ll be the connective tissue between customers, product, engineering, and our go‑to‑market teams. Your will help make product decisions faster, clearer, and more evidence‑based, while running crisp operating rhythms that help teams ship with confidence in high‑stakes, mission‑critical environments.

What you will achieve

Inputs to Product Teams

• Own feedback collection and tooling: Synthesize voice of customer across strategic and tactical channels, routing clear insights to the correct owners. Build and maintain systems for customer feedback, product analytics, and insights generation.

• Synthesize and provide customer insights: Surface patterns and opportunities from qualitative and quantitative data to inform product decisions

• Establish rigorous process to understand product use: Build reliable metrics, dashboards, and reporting systems, with explicit hypotheses to measure product success and impact

Connective Tissue Between Teams and Planning

• Own the planning system and processes: Facilitate quarterly planning, roadmap alignment, and cross-team dependencies

• Establish and maintain product operating rhythms (Linear hygiene, ticket tracking, milestone planning)

• Streamline key decision points for product teams and impacted partners so decisions are timely and well‑informed

Product Launches

• Partner with Product Marketing and GTM leadership to own product launch coordination and execution across the organization

• Run Early Access and beta programs that validate hypotheses and improve product quality

• Maintain launch processes that let us ship with confidence and monitor impact in production

• Make clear to all of Onebrief what Product is working on, why it matters, and how it's going

How you’ll operate

• Process and Practices Management: Be the “PM of PMs” who reinforces consistent, pragmatic practices so teams hit milestones and maintain quality bars.

• Streamlining Feedback Loops: Maintain feedback databases, coordinate interviews, and ensure signals convert into decisions and backlog changes.

• Business Data and Market Intelligence: Build durable pipelines for customer and application data, both qualitative and quantitative; curate and deliver intelligence to inform prioritization and design.

This role is pivotal to our mission. You’ll collaborate across EPD and go‑to‑market, applying operational discipline to accelerate outcomes that matter for defense and coalition users.

About You

You must have an active SECRET clearance or higher, and be willing to travel domestically and internationally roughly 40% of the time.

You combine strategic judgment with operational excellence, balancing user empathy with data‑driven rigor. You care deeply about building tools that work in real‑world, time‑sensitive contexts.

Core skills: market and user research, data analysis, product management, program management, design thinking

Qualifications

• Bachelor's degree or equivalent experience

• 3+ years in product operations, product management, or program management in B2B/SaaS

• Secret clearance or higher; military, government, or national security experience preferred

• Track record building 0→1 processes and scaling them thoughtfully

• Experience embedded with product teams as an extension of product leadership

• Analytical strength translating qualitative and quantitative data into clear recommendations

• Experience with launch coordination, EAPs/betas, and customer feedback loops

• AI literacy and enthusiasm for leveraging modern tools to automate and improve product operations

• A bridge builder who connects strategy to execution and creates alignment across teams; comfortable creating structure amid ambiguity

Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.