Product Operations Manager

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Join the Team – Where Fun Meets Innovation!

Here, we bring joy, excitement, and connection to players worldwide with our cutting-edge gaming platform that offers interactive community experiences like real-time chat. We’re looking for passionate innovators who thrive on delivering top-quality gaming experiences. 

Ready to shape the future of online gaming?

Are you passionate about product, business operations, and making teams more effective? We’re looking for a Product Operations Manager – Business Enablement to strengthen how our Product function operates, supports the business, and succeeds in regulated markets.

You’ll work at the heart of Product, helping improve ways of working, providing market and regulatory insight, and ensuring smooth coordination across teams — enabling Product Managers to focus on strategy, discovery, and delivering player value.

Your influential mission. You will...

• Analyse internal processes, tools, and system performance to identify inefficiencies and improve how the Product function operates.
• Strengthen product team effectiveness through improved documentation, knowledge sharing, planning support, and internal alignment.
• Provide market, operator, and competitive insights to support product decisions and business readiness.
• Monitor regulatory developments and identify risks, dependencies, and market entry requirements.
• Support certification pathways, new operator onboarding, and product readiness for regulated markets.
• Coordinate cross-functional collaboration to support live issue resolution and improve communication between Product, Tech, Operations, and Commercial teams.
• Support Product Managers with analysis, requirements documentation, product demos, and preparation activities.
• Support the Head of Product with planning, reporting, preparation, and cross-functional coordination.
• Own product enablement outputs including release notes, feature documentation, demos, videos, training materials, and operator-facing product support content.
• Develop and maintain product knowledge bases and feature libraries for internal and cross-functional teams.
• Contribute to cross-functional initiatives that improve product effectiveness, operational readiness, and business alignment.
• Promote consistent tools, processes, and ways of working that enable the Product function to operate efficiently at scale.

Components for success. You...

• Bring experience in product operations, product management support, business analysis, or similar roles.
• Have experience in iGaming or regulated digital products.
• Have experience improving processes, documentation standards, and ways of working within product or delivery teams.
• Understand how product, commercial, tech, and compliance functions connect.
• Are comfortable working with data, analysis, and structured documentation.
• Have experience supporting product launches, market entry, or cross-functional coordination.
• Communicate clearly and build strong working relationships at all levels.
• Are proactive, organised, and able to manage multiple workstreams.
• Stay calm under pressure and are solutions-focused during live issues.
• Take ownership and follow through on commitments.

You'll get extra points for...

• Experience with certification, compliance, or regulatory processes.
• Experience creating release notes, product documentation, training materials, or enablement content.
• Experience supporting operator onboarding or market expansion initiatives.

Thrive in a culture that values...

• Initiative-taking and confident approach at the workplace. 
• Global scope and inclusive working environment. 
• Constant learning and development opportunities. 
• Active lifestyle and mental well-being.
• Fun and engaging company events. 

How We Measure Success?

• Positive team and stakeholder feedback.
• High engagement, visibility, and shared ownership.
• Clear product vision, strategy and measurable operator & player outcomes.
• Quality of business cases and requirements.
• Roadmap aligned to data, insights, and business goals.
• High-impact initiatives with defined success metrics.
• Effective and proactive planning and prioritisation.
• Adoption of tools and processes that improve outcomes.

THINK YOU’D BE A GREAT FIT?

You don’t need to tick every box—if this role excites you, we’d love to hear from you! 

Apply now with your CV.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.