Product Operations Manager

Wanna join the adventure?

Loft is searching for a Product Operations Manager to help us raise the bar for how we develop new features for our products.

The Product Operations team connects strategy to execution by creating alignment up, down, and across the company. You’ll work closely with the Product Managers, product engineering teams, and solutions teams to define how we build things efficiently.

The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product processes.
You’ll bring an excitement for Loft’s mission, a commitment to quality, and a track record of establishing relationships across teams.

About this Role::
• Establish consistency in our tooling, processes, and automation to enhance the product development lifecycle.
• Support product and program planning that relies on multi-team and multi-product line development; partner with technical program managers to define and execute processes tailored to their teams.
• Work across teams to develop processes and standards for tracking how implementation work contributes to Loft’s overall Product roadmap.
• Develop and manage the process for communicating Product requirements to the teams responsible for implementation.
• Develop the models, analytics, and reports we need to see insights about our product development processes to support quarterly and yearly planning.
• Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.
• Own the feature request and feedback management process: intake, triage, tracking, and resolution across Product, Engineering, Sales, Support, and CS.

Must Haves::
• Fluency in English
• 5+ years of experience, with a proven track record of building processes and programs from 0 to 1 and scaling them thoughtfully
• Experience in product management or working closely with product teams
• A bias for action and autonomy in your day-to-day work
• Proficient using and configuring Atlassian systems (Jira and Confluence)
• Knowledge of both hardware and software development lifecycles
• Willing to travel to other Loft offices

Nice to Haves::
• Experience in a technical domain: engineering, software development, or tech
• Professional exposure to international teams working across time zones

Some of Our Awesome Benefits::
• 100% company-paid medical, dental, and vision insurance option for employees and dependents
• Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
• 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
• Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
• 401(k) plan and equity options
• Daily catered lunches and snacks
• International exposure to our team in France
• Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
• Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
• Off-sites and many social events and celebrations
• Relocation assistance when applicable

*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.

Who We Are

Loft: Space Made Simple.

Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.

We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.

With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.

As an international company your resume will be reviewed by people across our offices so please attach a copy in English.