Product Operations Manager

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.
You can read more about it in our blog and get some insights into how we work.

As a Product Operations, you're expected to play a pivotal role in ensuring the best operational performance of our products and providing a smooth customer experience. Responsibilities will include:

• Operational Excellence, Operations Quality Assurance, process automation, and continuous improvement

• Turning insights into actionable initiatives

• Effective alignment between local and global stakeholders

• Successful implementation of new tools and CX-related program

• Owning a roadmap from end to end, evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment

• Translate business and operational needs into high-level backlog items

• Track and report critical operational business metrics and fix when there are issues

• Bridge the gap between the Global team and the local team, ensuring we are responding to local needs and regulation

• Manage critical supplier dependencies to improve the operational healthiness of the products

• Influence cutting-edge discussions with regulatory bodies

We're looking for an experienced Product Operations who has:

• 6+ years of experience in similar roles

• Proven leadership skills

• Fluent or native Spanish and English

• Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.

• Overall business acumen. Understanding the unit economics of different financial services products is a plus.

• Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.

• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization

• Demonstrable track record of tactical stakeholder management

• Experience building partnerships from inception to delivery

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Core Benefits

• Equity at Nubank

• Extended maternity and paternity leaves

• Health and life insurance

• NuCare - Our mental health and wellness assistance program

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• Vacations of 15 workdays

• Gym partnership

Role Location

Bogota, Colombia.