Product Operations Associate

General Summary

The Product Operations Associate plays a critical role in connecting product strategy to execution. This role supports cross-functional teams by streamlining processes, improving operational workflows, and ensuring product initiatives are delivered efficiently and effectively.

Working closely with Product Managers, Engineering, Design, and Business stakeholders, this individual coordinates priorities, manages documentation, analyzes performance data, and drives continuous improvement across the product lifecycle.

This position is ideal for someone who thrives in a fast-paced environment, is highly organized and analytical, and enjoys solving operational challenges that enable product teams to deliver exceptional customer experiences.

Key Responsibilities

Issue Triage & Incident Management

Serve as the primary point of contact for product-related production issues; assess severity, urgency, and business impact.

Investigate issues by reproducing bugs in staging environments, gathering relevant data, and documenting findings in Jira.

Partner with Engineering to drive resolution, validate fixes, and conduct root cause analyses.

Manage tickets from intake through resolution, ensuring timely updates and stakeholder communication.

Identify recurring trends and recommend processes or system improvements.

Documentation & Training

Develop, maintain, and continuously improve training guides and onboarding materials.

Create and manage internal knowledge bases, FAQs, and user documentation.

Publish release notes and communicate product updates to relevant stakeholders.

Lead training sessions to support internal product adoption and operational readiness.

Continuous Improvement & Special Projects

Propose and implement process enhancements to improve operational stability and efficiency.

Gather and incorporate feedback from internal stakeholders and end users to improve support workflows and resources.

Lead or support cross-functional initiatives, including CRM integrations, system rollouts, and business process changes.

Analyze product usage, support trends, and operational metrics to inform improvements and leadership insights.

Experience & Qualifications

3+ years of experience in Product Operations, Business Operations, Program Coordination, or a related operational role (preferably within retail eCommerce or digital product environments).

Experience operating within cross-functional, Agile product organizations.

Strong analytical and structured problem-solving skills; experience with reporting tools and data analysis.

Proficiency with ticketing systems (e.g., Jira) and documentation platforms.

Exceptional written and verbal communication skills, with the ability to translate technical concepts into business impact.

Demonstrated ability to manage multiple priorities in fast-paced, evolving environments.

Physical & Environmental Demands

Primarily sedentary, desk-based role requiring extended computer use.

Prolonged keyboarding and screen viewing.

Participation in virtual and in-person meetings.

Occasional standing, walking, or movement between office locations.

Occasional travel for team meetings, store visits, or training sessions.

Work performed in a standard office or hybrid/remote environment.

Occasional visits to retail or operational sites; ability to navigate active retail environments safely.

Compensation Range:
$90k - $105k

Benefits:
Health/Dental/Vision, 401(k), PTO, etc.

How We Work

We operate under a shared competency model emphasizing:

Performance Standards

Customer Focus

Adaptability

Teamwork

Professionalism

Communication

Integrity

Initiative

Problem Solving

Planning & Organization

Compliance

Leadership behaviors including team development, sound judgment, authenticity, and results orientation