Product Operations Analyst

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple is hiring a Product Operations Analyst to help grow and scale Ripple’s rapidly growing product offerings. This role reports to the Financial Services, Director. You will work closely with important internal collaborators from Markets, Risk, Treasury, and Legal teams. Your efforts will support Ripple’s global, around-the-clock business operations. Responsibilities include managing operational support tasks like reconciliation, trade support, exception processing, funding, and settlement. This role involves building processes, setting up systems, developing settlement instructions, and managing transactions while making sure our risk management framework, policies, and procedures are upheld.

WHAT YOU’LL DO:

• Partner with various sectors within Finance and Operations, and external customers, to secure timely settlement of crypto and fiat funds.

• Reconcile positions and balances for various business operations including company-issued stablecoin.

• Collaborate with the Ripple Trading and Markets team to monitor intraday trading and settlement activity.

• Understand risks and requirements for various types of assets, including cryptocurrencies, to ensure quick responses to market activity and exceptions.

• Record transactions in systems to maintain bookkeeping entries that reflect product and operational activities within Ripple’s systems of record.

• Become an expert in the existing finance operational flows by working with key collaborators to detail existing processes.

• Support a globally distributed customer base for our 24x7 product offerings, including supporting customer activity on weekends and holidays.

WHAT YOU'LL BRING:

• Relevant hands-on operations, clearing, and settlement experience, including reconciliation.

• Experience with monitoring venues and systems in real-time to uncover and resolve exceptions, breaks, and blocking issues.

• Willingness to work a weekend shift pattern as and when required. Our team operates during agreed business hours in shifts aligned to your region across a follow-the-sun model globally.

• High attention to detail with the ability to problem solve and remain organized in a dynamic environment.

• Dedicated with a passion for efficiency and continuous improvement.

• Ideal experience with implementing off-the-shelf and in-house solutions.

• Broad understanding of markets and instruments (cleared, OTC, crypto, derivatives).

• Familiarity with generally accepted accounting principles is advantageous.

• Experience in SQL and crafting queries for daily operations is a plus.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders

• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity

• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

• Employee giving match

• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge

• Generous wellness reimbursement and weekly onsite & virtual programming

• Generous vacation policy - work with your manager to take time off when you need it

• Industry-leading parental leave policies. Family planning benefits.

• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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