Product Manager, Trust & Safety

Character

Redwood City, California, United States permanent

Posted: October 7, 2025

Job Description

ABOUT THE ROLE

The Trust and Safety Product Team will help achieve our goal of building a humanity scale product with billions of users by developing safety measures into our product experiences so that we can give everyone access to Personalized AI. As a Product Manager, you will work across multiple disciplines to design, develop, deploy, and tune our product toward engaging but safe products.

You will work alongside the trust & safety engineering, product design and cross-functional teams to make sure characters are interacting in safe ways with end users. This includes limiting harmful content, bad actors, negative model prompted behaviors and making characters brand-safe for partners and ultimately help keep the Character in our Characters!

RESPONSIBILITIES

- Execute on the product vision/ideation, collaborate on strategy, and implementation of ambiguous and open ended product experiences that utilize the cutting-edge capabilities of our current and future models

- Collaborate with users, engineering, design, community, and marketing to bring cutting-edge AI applications into the best product experience

- Partner with data science to test and measure quality of the product experience, set clear goals, tune safety classifiers, and hold the team accountable

- Drive cross-functional product deployment, release coordination, and product improvement for safe experiences within the product and for 3rd party partners

JOB REQUIREMENTS

- 8+ years of deep consumer product management experience working on open ended product spaces, ideally within the Integrity/Trust and Safety space

- Product Management Leadership skills (ideally have managed a team of PM’s)

- Strong track record building and launching successful, high growth Consumer facing B2C products from 0 -> 1 at scale

- Ability to deliver on product execution focusing on both the short term and long term

- Strong understanding of AI industry, in terms of competitors and incumbent strategies

NICE TO HAVE

- Technical degree and/or prior software engineering experience

- Experience building products with Voice or App or interfaces

- Experience with monetization for consumer subscriptions

- Startup experience

ABOUT CHARACTER.AI

Character.AI http://Character.AI empowers people to connect, learn and tell stories through interactive entertainment. Over 20 million people visit Character.AI http://Character.AI every month, using our technology to supercharge their creativity and imagination. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures.

In just two years, we achieved unicorn status and were honored as Google Play's AI App of the Year—a testament to our innovative technology and visionary approach.

Join us and be a part of establishing this new entertainment paradigm while shaping the future of Consumer AI!

At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.

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