Product Manager - Platform (PaaS)

Description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Why you will love this opportunity as Product Manager at Civica 

As a Platform Product Manager within the Civica Platform team, you will bridge the gap between business strategy and technical execution. You are the architect of the "Why" and "When," defining the vision and roadmap for our cloud-based platforms.

Reporting to the Director of Platform, you will operate at the heart of a high-impact group, collaborating with our Principal Platform Engineer (the technical North Star) and Platform Engineering Managers (the delivery leaders) to provide a seamless experience for our internal developer community.

What you will do to be successful in this role as Product Manager

Key responsibilities:

• Vision & Strategy: Establish the long-term roadmap for Civica’s platform services, ensuring alignment with global organisational goals.
• Roadmap & Prioritisation: Lead the global prioritization of features, balancing "gold standard" global consistency with specific local requirements.
• Backlog Management: Own the product backlog; translate complex technical needs into actionable user stories for engineering teams.
• Stakeholder Liaison: Act as the primary interface between platform engineering and internal business units to gather feedback and drive adoption.
• Success Metrics: Define and monitor KPIs for platform performance, reliability, and internal developer NPS.

Requirements:
• Strong product management experience, working in a modern software or product led organisation

• Proven track record in Product or Technical Program Management within infrastructure, cloud, or platform domains.
• Deep understanding of Cloud (Azure/AWS), DevOps cultures, and the principles of Developer Experience (DevEx).
• Mastery of Backlog management and Agile methodologies.
• Comfortable with ambiguity and can communicate complex technical concepts to non-technical stakeholders.

Beneficial Experience:

• Experience managing Cloud Native migrations.
• Exposure to large-scale PaaS initiatives.
• Experience working in a global, multi-timezone environment.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits:
Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.