Product Manager, Optimized Checkout Suite, Buyer Experience

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Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Optimized Checkout Suite (OCS) Team‘s vision is to abstract all checkout from our users by offering them a suite of end to end optimized surfaces and capabilities that delivers so much outstanding value (revenue, lower cost and profit) and control, that our users would deem themselves as irresponsible to not leverage Stripe’s OCS.

What you’ll do

We’re looking for a product leader to own the buyer experience on Stripe’s Optimized Checkout Suite. In this role you will set the vision, define the strategy, and execute on the roadmap for Stripe to help its users deliver the best checkout experience for the end customer. This will require you to build deep customer empathy with Stripe’s users and their users, propose holistic non-obvious solutions to meet their needs, and to champion those solutions inside and outside of Stripe.

Our ideal Product Manager has extensive experience with checkout experiences and payment integrations, has managed complex products, and is obsessed with solving for user needs. They are technical, able to put themselves in the shoes of developers, but also have an acute attention to detail when it comes to user experiences. They operate well in close partnership with their engineering teams, as well as drive initially ambiguously defined projects across the broader company. Deep payments, experimentation and user experience knowledge is a bonus for this role.

Responsibilities

• Develop the long-term vision and strategy for Stripe’s OCS buyer experience prioritize accordingly, and create an execution roadmap

• Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback and the market

• Propose the right experiments to run to ensure we have the safest and most performant checkout on the internet

• Set the pace, prioritization and execution for the team

• Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Brings 8+ years of experience in a product management role

• Has partnered closely with engineers and designers to build products (especially front end surfaces) and complex systems at scale

• Has an obsession with product quality and an eye for design

• Has the ability to thrive with a high level of autonomy and responsibility

• Brings a desire for continuous product improvement and can optimize for shipping a portfolio of small, medium, and large releases

• Has strong written and verbal communication skills with a talent for precise articulations of customer problems

Preferred qualifications

• Strong business acumen and comfortable with complex ecosystem and system level problems

• Experience with payment integrations is a plus

• ML and experimentation experience