Product Manager

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as a Product Manager at Civica

As a Product Manager, you will define and drive the strategic vision for Civica’s pensions product suite, ensuring alignment with Civica’s broader mission of becoming a global GovTech champion. You will create clear, outcome‑focused product roadmaps that support both market needs and company goals

You will lead and mentor other product managers while collaborating closely with product design, user research, engineering, commercial teams, and a wide range of senior internal and external stakeholders. A critical element of this role is managing complex migrations from legacy pensions products across both local government and private sector clients, ensuring a seamless transition to modern, scalable solutions.

You will act as a champion for excellent stakeholder engagement, strong communication, and evidence‑based decision‑making, while ensuring the successful end‑to‑end delivery and lifecycle management of your products.

What you will do to be successful in this role

• Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions

• Lead the product strategy and roadmap for Civica’s pensions solutions, ensuring alignment with customer needs and business goals.
• Build strong relationships with senior stakeholders, customers, and cross‑functional teams to drive product decisions and delivery.
• Oversee migrations from legacy pension products across local government and private‑sector clients, ensuring smooth transitions and minimal disruption.
• Define clear, customer‑centric requirements and work closely with engineering, design, and delivery teams to prioritise and execute effectively.
• Manage the full product lifecycle from discovery to launch and optimisation—ensuring timely, high‑quality delivery.
• Use customer insights, data, and market trends to shape product direction and continuous improvement.
• Partner with Product Marketing on go‑to‑market plans, launch readiness, and positioning.
• Champion knowledge-sharing, documentation, and a strong product culture across the team.

Requirements:
• 5+ years of product management experience in a modern software/SaaS or product‑led organisation.

• Proven ability to manage complex stakeholder landscapes, including senior executives, customers, and cross‑functional teams.
• Experience delivering or managing pensions-related products OR working within regulated/mission‑critical domains.
• Demonstrated success delivering multi‑phase product migration programmes, ideally involving legacy systems.
• Strong analytical skills with the ability to interpret data and translate insights into product decisions.
• Excellent communication and storytelling capabilities, able to articulate complex concepts simply.
• Strong problem‑solving skills and the ability to navigate technical, customer, and business constraints.
• Experience working within Agile delivery environments.

Nice to haves

• Experience with local government or private sector pensions products.
• Experience with legacy products and migrations.
• Background in market research, competitive analysis, or regulatory product environments.
• Experience leading and mentoring product teams.
• Track record of successful product launches and continuous improvement through research and analytics.

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect

Benefits:
Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.