Product Manager

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 700 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

The role

We’re looking for a strategic and data-driven Product Manager to join our dynamic product team in one of Europe’s only profitable Unicorns.

You will drive product strategy across Lendable’s global Operations function, working closely with our Head of Product and COO. You will take broad ownership of the systems, tooling, and workflows that enable our Operations teams to define how our frontline and back office ops teams run efficiently and compliantly at scale, and embed the use of AI in a responsible way.

Our core aim is to maximise the number of active accounts each of our full time employees in our Ops function can look after, and we are aiming to automate >80% of all customer interactions using AI agents. In this role, you will partner closely with product, operations, engineering, data, and support teams to design and implement automated experiences that deliver effective automation, whilst maintaining excellent customer service.

We’re looking for someone who combines strong strategic thinking with hands-on delivery, and who is excited to champion AI as a core capability across Operations. This is a high-responsibility role with significant strategic visibility, where you’ll play a key role in shaping the long-term roadmap for how Operations at Lendable evolves.

What you’ll do

Drive efficiency automation across Operations

• Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice

• Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes

• Lead the evolution from proof-of-concept AI tools to robust, production-grade systems

• Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows

• Improve agent tooling, data visibility, and workflow design to maximise productivity and quality

Lead Cross-Functional Transformation

• Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations

• Align stakeholders on strategy, trade-offs and delivery plans

• Balance automation gains with regulatory robustness and customer service quality

Build Responsible, High-Quality AI Systems

• Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities

• Monitor AI performance and implement robust feedback loops to improve reliability and safety

• Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk

• Ensure all AI deployment adheres to regulatory requirements and best practices

• Upskill operational teams in how AI systems work and how to use them effectively

• Embed a culture of experimentation, data-driven iteration, and continuous optimisation

What We’re Looking For

Essential experience

• Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We’re open to title depending on experience.

• AI fluency: Hands-on experience automating workflows using the latest AI tools (e.g. with n8n, Zapier, Claude Code, scripts, or similar).

• Data-driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate.

• Delivery excellence: Proven track record of owning and delivering complex, cross-functional product initiatives

• Ops experience (preferred): Experience with scaling customer support or operational functions in a similar environment to Lendable

Core capabilities

• Bias for action: You move fast, ship early, and iterate based on feedback instead of waiting for perfect information.

• Operational excellence: Strong prioritisation skills; you can say “no” and keep the team focused on high-impact work.

• Stakeholder management: Track record working with non-technical teams (Finance, HR, Legal, Compliance, Operations) and translating their needs into robust solutions.

• Communication & influence: You can explain complex workflows simply, adjust your communication to your audience, and bring people along on the journey.

Problem solving: You relish untangling messy processes and breaking complex problems into small, shippable chunks.

Life at Lendable

• The opportunity to scale up one of the world’s most successful fintech companies.

• Best-in-class compensation, including equity.

• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.

• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

• We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

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