Product Manager I - Loyalty Experience

Gap Inc

2 Locations permanent

Posted: February 26, 2026

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Quick Summary

Maintain backlog health for loyalty experience areas and decompose epics into stories for sprint planning.

Required Skills

Product Management Backlog Management Agile Methodologies Jira Confluence Customer Retention CRM-System

Job Description

About the Role

The Product Manager I — Loyalty Experience is a foundational individual contributor within the Customer Lifecycle & Loyalty Value Stream, building product management craft through backlog ownership, QA partnership, and documentation for loyalty enrollment, rewards experience, card signup, and customer onboarding features.
What You'll Do

• Maintain backlog health for assigned loyalty experience areas — grooming, prioritization, and writing clear acceptance criteria for loyalty features.

• Decompose Epics into Stories for sprint planning. Validate acceptance criteria and coordinate QA.

• Partner with QA to ensure delivery quality. Maintain Jira hygiene and product documentation.

• Contribute delivery status updates at Product Working Groups. Escalate blockers immediately.

Who You Are

Qualifications

• Bachelor's degree in Business, Computer Science, or related field, or equivalent practical experience.

• 1-3 years in product management, product operations, marketing, or a related discipline.

• Strong written communication skills and attention to detail.

• Foundational understanding of agile delivery methodologies.

Preferred Skills

• Interest in loyalty programs, customer retention, or CRM technology.

• Familiarity with Jira, Confluence, and agile practices.

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