Product manager for OTC

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

 

 

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

Purpose

We are looking for a digital learning specialist who can translate complex cloud topics into clear, structured and engaging learning material. As Digital Learning Specialist, you build training paths for customers, partners and sales teams and ensure that all learning formats support a fast and confident use of the Open Telekom Cloud (OTC). You work closely with product teams, journey owners and the offshore development team to create content that reflects real workflows and platform behaviour. The onboarding solution is based on ServiceNow CSM, so you need to describe customer steps, forms and service flows in a clear and accurate way. Your work enables users to understand the platform and move through key processes with confidence. 

Key accountabilities

• Create learning paths for customers, partners and sales teams 

• Produce tutorials, guides, videos, labs and product explanations for OTC services 

• Describe ServiceNow CSM onboarding steps and create content that explains forms, cases and customer-facing flows 

• Work with product teams to understand features and turn them into easy learning material 

• Translate complex cloud topics into hands-on examples that support onboarding and adoption 

• Coordinate with the offshore team to prepare code-based examples, labs and supporting material 

• Maintain consistent content quality and update learning modules when services or workflows change 

MUST HAVE :

• Experience in content creation, instructional design or enablement for technical products 

• Ability to simplify cloud concepts and describe them in a clear and structured way 

• Understanding of OTC services or experience with other cloud platforms 

• Basic understanding of ServiceNow CSM flows, forms and the behaviour of service requests 

• Ability to work with product teams and turn technical input into learning assets 

• Strong writing and storytelling skills 

• Experience with video or documentation tools 

• Ability to manage several content streams and keep material aligned with product changes 

• Background in B2B, cloud or enterprise environments is helpful 

 

Education

• Information technologies – Master’s degree

Experience

• Project Management - 3 years

Soft skills

• Presentation, negotiation and persuasion
• Result orientation
• Time management and organizational skills
• Stakeholder management
• Planning skills
• Risk management
• Critical Thinking

Finance skills

• Accounting
• Financial Analysis

Other Skills

• Ability to provide feedback clearly and in constructive manner
• Ability to identify the added value for customer
• Target orientation
• Customer orientation

Languages

• English - Upper intermediate (B2)
• German (advantage) - Upper intermediate (B2)

 

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1820 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.