Product Manager / Director, Content Moderation & Strategy

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

The Mission

Build OKX Planet Community’s content safety and governance system from 0 to 1: Define risks → Detect → Enforce → Appeals/UX → Measure and improve, balancing safety, compliance, and user experience.

What You'll Be Doing

• Define risk categories and severity levels (e.g., scams/phishing, traffic diversion, investment misinformation, harassment/hate, sexual/violent content, IP infringement).

• Build multi-language lexicons and rule strategies (thresholds, combinations, rate limits) for key scenarios: posts, comments, group chats, livestreams, profiles.

• Integrate risk signals and systems: account risk score, device/behavior signals, reports, human review, content detection models.

• Design enforcement and visibility actions: downrank/limit reach, self-only/limited visibility, global removal, interaction limits, account penalties.

• Design the flagged-user experience: clear notices, verification steps when needed, appeals flow, result notifications, SLAs.

• Create dashboards and KPIs (violation rate, false positives, appeal pass rate, repeat-offense rate, handling time, review cost) and continuously optimize.

What We Look For In You

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5+ years in governance/risk/strategy product roles for content platforms (community/live/short video preferred).

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Proven 0–1 build experience: risk framework + rules/lexicon + enforcement + appeals + measurement.

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Strong data and cross-functional execution with ML/engineering/review ops/legal/compliance/support.

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Nice to have: anti-scam/blackhat experience; multi-language/global governance; crypto risk knowledge.

Perks & Benefits

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Competitive total compensation package

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L&D programs and Education subsidy for employees' growth and development

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Various team building programs and company events

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Wellness and meal allowances

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Comprehensive healthcare schemes for employees and dependants

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More that we love to tell you along the process!

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

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