Product Manager- Digital Experience

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About the Role

As a Product Manager within the Digital Experience portfolio, you will be at the heart of how millions of fans discover and access live entertainment. This team owns the end-to-end fan journey across the Ticketek website and app during a pivotal era of digital transformation. You will be leading a dedicated squad, as well as partnering directly with the Head of Product to define the future strategy of the fan experience at scale.

Requirements:
What a day in the life looks like?

• Lead a dedicated squad, ensuring the team is focused on high-impact work aligned to the squad’s mission.
• Manage the full product lifecycle, from ideation and discovery to delivery, launch, and post-launch analysis.
• Ensure initiatives are strategically aligned with OKRs, building the 'right' thing at the right time.
• Translate user needs and business goals into a clear, prioritised product backlog and roadmap.
• Collaborate with the Scrum Master to ensure efficient team operations, including sprint planning, retrospectives, and delivery cadence.
• Balance the prioritisation of strategic initiatives with incoming business-as-usual (BAU) requests.
• Partner closely with Designers and Engineers to lead the discovery of new initiatives, including validation through research and user testing.
• Leverage data and analytics to inform decisions, define success metrics, run experimentations and report on performance.
• Actively contribute to establishing and maintaining product management best practices, processes, and tools across the Digital Experience portfolio.
• Contribute to, and help evolve the growing product practice, collaborating with the Head of Product and peers to shape impactful portfolio strategies.

Stakeholder & Business Engagement

• Communicate product vision, progress, and results to stakeholders at all levels of the organization.
• Serve as the primary point of contact for a range of internal stakeholders, to align on goals, resolve conflicting priorities and manage expectations.
• Build strong relationships with key stakeholders and advocate for the customer experience across the business.
• Provide clear, executive-level reporting to senior stakeholders, distilling complex product progress into clear business impact and outcomes.

About you

Essential experience & skills:

• 3-5+ years of experience in a Product Management role or similar, with a strong track record of shipping successful digital products.
• Proven product craft in translating high-level strategy and vision into tangible, measurable product roadmaps and delivered customer value.
• Proven ability to lead and influence a cross-functional team, leveraging the strengths of each role (e.g. Scrum Master, Business Analyst, Designer, Engineers, QA).
• Experience working in a fast-paced, agile environment, balancing competing priorities and stakeholder needs.
• Strong understanding of modern agile methodologies and how to apply them effectively to support a high performing team.
• A data-driven mindset and experience using analytics to inform decisions.

Benefits:
Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*