Product Manager | Customer Experience Team

Join Hostinger, and we’ll grow fast! 🚀

We’re shaping the future of online success - powered by AI and driven by people. With 900+ talented professionals and over 4 million clients in 150 countries, we help creators and entrepreneurs bring their ideas to life faster and easier than ever before.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.
Our culture: Guided by 10 company principles.
Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

Product Manager in the Customer Experience team. As part of Hostinger’s Customer Experience team, you’ll be responsible for identifying, prioritizing, and delivering improvements to hPanel, Hostinger’s self-service portal, impacting the full user journey from onboarding to cross-sell and renewals. In this role, you’ll collaborate closely with engineering, design, analytics, marketing, legal, and other product teams to define priorities, run experiments, and deliver outcomes.

Curious to learn more? Connect with your team: Žilvinas Janukėnas, Head of Product Growth

Your day-to-day:
• Identify and prioritize product opportunities in hPanel across onboarding, account management, cross-sell, and renewals.
• Define problems, requirements, and success metrics based on customer impact and business value.
• Analyze product and business data independently, and collaborate with the analytics team on deeper analysis.
• Plan and run experiments (A/B tests), evaluate results, and decide next steps.
• Own and maintain the roadmap for your product area, balancing short-term impact and long-term improvements.
• Collaborate closely with engineering, design, marketing, legal, and other product teams to deliver solutions.
• Communicate progress, results, and trade-offs clearly to stakeholders.

Your skills and experience:
• At least 2 years of experience working as a Product Manager on user-facing digital products (web / frontend-heavy).
• Ability to independently identify problems, assess impact, and drive product initiatives from discovery to delivery.
• Hands-on experience with experimentation (A/B testing, hypothesis-driven development).
• Strong data fluency: comfortable exploring metrics yourself and working with the analytics team to interpret results and make data-informed trade-offs.
• Solid business acumen and curiosity about how product decisions impact revenue, retention, and customer lifetime value.
• Experience working cross-functionally with engineering, design, analytics, and business stakeholders.
• Clear written and verbal communication skills in English.

Benefits for you:
• 🚀 360 Growth: We provide limitless learning opportunities: access to platforms like Reforge and Couch Hub, global conferences, feedback culture, digital libraries, and industry-leading subscriptions. Advance your career with internal mobility, and grow with a team eager to share knowledge and support your success.
• 🎯 Freedom & responsibility: Work on your terms, whether from the comfort of home or anywhere in the world. With a home office budget, you can elevate your workspace. Enjoy the flexibility to manage your schedule while bringing your ideas to life in a fast-paced, dynamic environment.
• 💪 Wellness simplified: Your health comes first with company-provided sick days, 20 paid suspension days, Headspace subscriptions, and recharge leave. Participate in wellbeing-dedicated events and simply enjoy the balance of a lifestyle that prioritizes wellness.
• 🎉 Work hard - party hard: Celebrate your achievements with company events like Town Hall, Meet the Client initiatives, team-building experiences, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Compensation:
• Gross salary from 4100 to 5500 EUR/month, depending on your experience and skills.

Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey 🚀
Three. Two. Onboard