Product Manager, Communications Platform

Product Manager – Communications Platform

About the Role
We’re looking for a Product Manager to join the growth team and lead Chime’s communications platform and experiences, focused on building and scaling the infrastructure that powers how and when we reach millions of members across push, email, and in-app channels. This is a highly cross-functional role that sits at the intersection of technology and experience: you’ll own the direct-to-member messaging experience, and the internal-facing systems to enable product and marketing teams to deliver the right message to the right person at the right time, and do so at scale.

In this role, you can expect to:

• Own the product vision and strategy for the foundational platform that powers all of Chime’s member communications – from email and SMS to push notification and in-app surfaces

• Build internal tools and APIs to empower product and marketing teams to deliver the right message to the right member at the right time.

• Collaborate closely with engineering, design, data science, and marketing to expand our platform’s capabilities, including targeting, personalization, experimentation, and reachability

• Prioritize improvements to platform performance, scalability, and personalization to drive engagement, key member actions, and impact

• Set the bar for member-facing communications that reflect Chime’s brand values and support an intentional, cohesive app experience

• Leverage experimentation and data to evolve platform capabilities and optimize member and business outcomes.

• Identify and drive high-leverage product opportunities, navigating ambiguity, surfacing tradeoffs, and making decisions that balance member-centric thinking and business goals.

To thrive in this role:

• Experience with messaging platforms or APIs (e.g., Braze, Iterable) to build targeted communications that drive timely, high-impact user actions and financial decisions.

• A track record of leading cross-functional initiatives to improve how a company communicates with users across mobile, email, and in-app channels.

• Background in building consumer-facing mobile features or platforms, with a strong sense for UX and performance.

• Ownership of a product roadmap, including defining metrics and using data to inform trade-offs and prioritization.

• Familiarity with platform or infrastructure product roles that enable other teams to build and scale user-facing experiences.

• Comfort operating with autonomy, making product decisions with limited guidance while balancing member needs and technical constraints.

• Deep collaboration with engineering and data teams to ship complex features in fast-paced environments.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**

• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**

• 💰 Competitive salary based on experience**

• ✨ 401k match** plus great medical, dental, vision, life, and disability benefits

• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**

• 🫂 1% of your time off to support local community organizations of your choice

• 👟 Annual wellness stipend to use towards eligible wellness related expenses

• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**

• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected].

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.