Product Manager

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Available in over 130 countries and 370 unique destinations.
• Over 7,000 travel partners including 5000 hotels, numerous vacation rentals, and travel agents, and OTAs.
• Over 3 million happy travellers every year.

⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.⭐️

The Team

We are a group of vibrant diverse people who love traveling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.

About the Role

We are looking for a driven Product Manager to join the Welcome Pickups Product Team. You will own products end-to-end, from discovery and experimentation to delivery and iteration, creating seamless experiences for Travelers, Drivers, Partners, and Operations teams. Your work will help drive sustainable growth while keeping our customers confident, informed, and delighted with every interaction.

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritise activities based on business and customer impact
• Create buy-in for the product vision both internally and with key external partners
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services

Requirements:
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven work experience in product management or as an Associate Product Manager on Consumer Web or Mobile Products (5+ years)
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Familiarity with UX/UI principles and best practices
• Solid experience with Product Analytics (e.g. Mixpanel, Amplitude) - Knowledge of BI Tools (Powerbi, Tableau or other is a plus)
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Excellent written and verbal communication skills
• MS/BS degree in Computer Science, Engineering or equivalent preferred
• Start-up experience is essential as the ideal candidate must be able to illustrate where you’ve encountered difficulty and must understand the demands of a start-up environment.
• Experience with Roll-outs, feature flags, split tests measurements

Benefits:
• Vibrant and fresh work environment
• Flexible work-from-home policy
• The tools you need to perform your daily tasks successfully
• L&D personal budget
• Private Insurance Plan
• +4 extra PTO days annually
• The unique opportunity to join “the next big thing” at ground level

Interested? If we got you excited and you think you have what it takes to join a young, well-funded, and fast-growing startup, then just hit the "Apply for this job" button!