Product Manager, Acuity Scheduling, Communications

At Squarespace, we empower product teams to solve meaningful customer and business problems. We're looking for a Product Manager to lead Acuity Communications, the team responsible for the tools and infrastructure that help businesses communicate with their clients throughout the scheduling journey.

For appointment-based businesses, client relationships are at the core of long-term success. Communications like confirmations, reminders, reschedules, and follow-ups, help businesses stay connected with clients and reduce no-shows. By overseeing the systems that deliver these messages at scale, you'll help customers operate more efficiently and build the strong client relationships that fuel growth.

You'll own our communication products: emails, reminders, notifications, and lifecycle messaging, while also managing the platform that ensures messages are delivered reliably and securely. You will blend platform ownership with B2B2C product design: empowering businesses with simple, intuitive tools, and ensuring their clients receive clear, timely communication that strengthens the relationship.

This is a hybrid role, requiring 3 days a week in our Aveiro, Portugal office. You will report to the Senior Group Product Manager on the Acuity Scheduling team.

What You'll Do

• Execute the roadmap for Acuity's client communication products across email and SMS

• Partner with engineering to deliver a scalable, compliant, and resilient messaging platform

• Work with external communication partners to optimize current integrations and evaluate new functionality—ensuring Acuity adopts the latest capabilities and can invest in the opportunistic messaging experiences

• Build intuitive tools that let businesses easily create, customize, and automate communications

• Collaborate across Acuity product teams to support new triggers and lifecycle messaging use cases

• Monitor system health, reliability, abuse risks, and cost efficiency—and lead improvements that maintain trust

• Use data and research to measure impact and inform prioritization

Who We're Looking For

• 5–6+ years of Product Management experience, ideally in communications, messaging platforms, or lifecycle automation

• Proven ability to tackle complex technical challenges across API-driven and service-oriented systems.

• Expertise in owning relationships with external platform partners and driving roadmap alignment, integration improvements, or adoption of new capabilities

• Background of communicating complex technical concepts to a variety of audiences.

• History of customer-focused roles and shipping impactful product improvements

Nice to Have

• Background in communication-heavy products (reminders, lifecycle messaging, automation, CRM)

• Previous exposure to scheduling, SaaS, or SMB productivity tools.

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner, and dependent children, including medical, dental, and vision

• Life and Disability Insurance

• Pension benefits with employer match

• Fertility and adoption benefits

• Headspace mindfulness app subscription

• Global Employee Assistance Program

• Statutory paid time off and all statutory leaves, as required

• Meal Allowance and Flex Benefits Account

• Employee donation match to community organisations

• In the easily accessible city centre of Aveiro

• 8 Global Employee Resource Groups (ERGs)

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.